TY - JOUR AU - khajavidehshib, Fahimeh AU - Shojaei Baghini, Golnar TI - Providing a model to identify factors affecting customer loyalty in the insurance industry (Case study: Pasargad Insurance, Mashhad) JO - Journal of Business Management VL - 13 IS - 52 SP - 331 EP - 347 PY - 2021 DO - ER -