@article{
  author = {Esmailpour, H., Javan mard, H., Bajlan, A.},
  title = {The Survey of the Effects of Respect and Rapport on Relationship Quality Perception of Customers of Small Healthcare Firms},
  journal = {Jounal of Marketing Management},
  year = {2012},
  volume = {7},
  number = {2},
  pages = {131-146},
  doi = {}
}