کارکرد پیشگیری (جبرانی) رفتارهای انحرافی در رابطه استرس شغلی با فرسودگی هیجانی
الموضوعات :محسن گلپرور 1 , صفیه محسن‌زاده 2
1 - دانشیار، گروه روانشناسی صنعتی و سازمانی، دانشکده روان شناسی و علوم تربیتی، دانشگاه آزاد اسلامی، واحد اصفهان (خوراسگان)
2 - کارشناسی ارشد روان شناسی صنعتی و سازمانی، گروه روان شناسی صنعتی و سازمانی، دانشکده روان شناسی و علوم تربیتی، دانشگاه آزاد اسلامی، واحد اصفهان (خوراسگان)
الکلمات المفتاحية: استرس شغلی, رفتارهای انحرافی, جبران, فرسودگی هیجانی,
ملخص المقالة :
رفتارهای انحرافی از بحثانگیزترین رفتارها در محیط کار هستند که تاکنون پژوهشهای زیادی راجع به آنها انجام شده است. این پژوهش با هدف بررسی نقش رفتارهای انحرافی در رابطه استرس شغلی با فرسودگی هیجانی اجرا شد. از میان کارکنان یک سازمان صنعتی در اصفهان دویست و هفتاد هفت نفر انتخاب و از آنها درخواست گردید تا به پرسشنامههای رفتارهای انحرافی (DBQ)، استرس شغلی (JSQ) و فرسودگی هیجانی (EEQ) پاسخ دهند. نتایج نشان داد که بین استرس شغلی و فرسودگی هیجانی با رفتارهای انحرافی معطوف به افراد و سازمان و بین استرس شغلی و فرسودگی هیجانی رابطه معناداری وجود دارد. همچنین نتایج نشان داد که رفتارهای انحرافی معطوف به افراد و سازمان رابطه استرس شغلی را با فرسودگی هیجانی تعدیل میکنند. به این معنی که وقتی رفتارهای انحرافی معطوف به افراد و سازمان بالاست، بین استرس شغلی و فرسودگی هیجانی رابطه ضعیفی وجود دارد. ولی وقتی رفتارهای انحرافی معطوف به افراد و سازمان پایین است، بین استرس شغلی و فرسودگی هیجانی رابطه نیرومندتری وجود دارد. در مجموع نتایج این پژوهش نشان میدهد که رفتارهای انحرافی معطوف به افراد و سازمان میتوانند به عنوان یک عامل پیشگیریکننده (جبرانی) در رابطه بین استرس شغلی و فرسودگی هیجانی عمل کنند.
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