مدل پیشبینی فرسودگیشغلی براساس عدالت و تعهدسازمانی، میل به تغییر، تعارض و ابهام نقش
الموضوعات :میترا یادگار 1 , محمدحسن صیف 2
1 - دپارتمان مدیریت و خدمات آموزشی، آموزشکده فنی و حرفه ای دختران نیریز ، دانشگاه فنی و حرفه ای استان فارس، ایران.
2 - دانشیار، گروه علوم تربیتی، دانشگاه پیام نور، تهران، ایران،
الکلمات المفتاحية: تعارض نقش, فرسودگیشغلی, تعهدسازمانی,
ملخص المقالة :
فرسودگیشغلی یکی از عوامل اساسی در کاهش کارایی، از دسترفتن نیرویانسانی، ایجاد عوارض جسمی و روانی، بهخصوص در حرفههای خدمات انسانی، میباشد. این تحقیق با هدف ارائه مدل پیشبینی فرسودگیشغلی براساس عدالت و تعهد سازمانی، میل به تغییر، تعارض و ابهام نقش انجام شد. روش پژوهش همبستگی و جامعهآماری پژوهش همه کارکنان دانشگاه فنیوحرفهای و آزاد اسلامی شیراز بودند(430نفر) که از میان آنها 203 نفر به روش نمونهگیری خوشهای چندمرحلهای تصادفی انتخاب شدند. ابزار پژوهش شامل 5 پرسشنامه فرسودگیشغلی ماسلاچ(2001)، تعهدسازمانی آلن و مییر(2004)، میل به تغییر درویش یوسف(2000)، تعارض و ابهام نقش لو و همکاران(2001) و عدالتسازمانی کلکوئیت(2001) بود. دادهها از طریق ضریب همبستگی پیرسون و تحلیل مسیر تحلیل شد. نتایج پژوهش نشان داد که تعهدسازمانی دارای اثر مستقیم و اثر غیرمستقیم با میانجیگری ابهام نقش، میل به تغییر و تعارض نقش بر فرسودگیشغلی است. همچنین عدالتسازمانی دارای اثرغیرمستقیم با میانجیگری ابهام نقش، میل به تغییر و تعارض نقش بر فرسودگیشغلی است، ولی بین عدالتسازمانی و فرسودگیشغلی رابطه مستقیم معنادار وجود نداشت. درنهایت ابهام نقش، میل به تغییر و تعارض نقش دارای اثر مستقیم بر فرسودگیشغلی است. طبق شاخصهای برازششده، مدل نهایی پژوهش از برازش نسبتا خوبی برخوردار است.
- Abedi, A. (2011). Recognising workplace burnout. Available form: http ://www. health guidance.org /entry/5051/1/ Recognising Workplace Burnout.html.
- Andrew, L.I. Jessica, B. (2008). Role ambiguity and self- efficacy: The moderating effects of goal orientation and procedural justice. Journal of Vocational Behavior, 73, 378.
- Boss, K.V. (2010). Fundamental research by means of laboratory experimens is essential for a better understanding of organizational justice. Journal of Vocational Behavior, 58, 254-259.
- Celik, K. ( 2013). The Effect of Role Ambiguity and role conflict on performance of vice principals: the mediating role of burnout. Eurasian Journal of Educational Research (EJER), 51, 195-214.
- Chênevert, D. Jourdain, G. Cole, N. & Banville, B. (2013). The role of organisational justice, burnout and commitment in the understanding of absenteeism in the Canadian healthcare sector. Journal of Health Organization and Management, 27, 350-367.
- Cllado, G.C. (2013). Modeling the relationship between organizational justice, job burnout and organizational commitment among university teachers. PhD thesis. University Complutense de Madrid Faculty of Psychology. Madrid.
- Fernet, C. Austin, S.Tre´panier, S. Dussault, M. (2013). How do job characteristics contribute to burnout? Exploring the distinct mediating roles of perceived autonomy, competence and relatedness. European Journal of Work and Organizational Psychology, 22, 123- 137.
- Fichter, C. Cipolla, J. & Raton, B. (2010). Role conflict, role ambiguity, job satisfaction, and burnout among financial advisors. The Journal of American Academy of Business, Cambridge, 15, 256-261.
- Gholizadeh, R. (2011). Just impact of social interactions on employees' resistance to organizational change (the study of social security hospitals in the province). M.S Thesis. College of Administrative Sciences and Economics.Ferdowsi University of Mashhad.
- Gonzalez-Morales, M.G. Peiro, J.M. Rodriguez, I. & Bliese, P.D. (2011). Perceived Collective Burnout: A Multilevel Explanation of Burnout; Anxiety Sterss Coping:Jan , 12, 1-19.
- Hannahk, K.K. Lori, J. & Ducharme, M. (2009). Counselor emotional exhaustion and turnover intention in therapeutic communities. Journal of Substance Abuse Treatment, 31, 173-180.
- Helmseresht, P. Delpishe, I. (2006). Health science comprehensive textbook. 1st ed. Tehran: Chehr Publication. (Persian)
- Hooper, R. (2013). Role conflict experienced by teachers and its relationship to stress and burnout. PhD thesis, College of education. Walden University.
- Jaberansari, M. TaheriRoozbehani, M. Myrzayyfar, M. (2012). Study the relationship between organizational justice and organizational readiness for change of staff. Monthly socio-economic, cultural and scientific community, 153, 11-20. (Persian)
- James, B. Coninck, C. & Dean, S. (2007). In corporating organizational justice, role states, pay satisfaction and supervisor satisfaction in a model of turnover interntions original research article. Journal of Business Research, 57, 225-231.
- Jawahar, I. M. Kisamore, J.L. Stone, T.H. & Rahn, D.L. (2012). Differential effect of inter-role conflict on proactive individual’s experience of burnout. Journal of Business and Psychology, 27, 243-254.
- Jones, GR. (2007). Organizational Theory, Design, and Change. 5th Ed. New Jersey, Publication: Upper Saddle River, 168-169.
- Judeh, M. (2011). Role Ambiguity and Role Conflict as Mediators of the Relationship between Orientation and Organizational Commitment. International Business Research, 4, 171-181.
- Kahen, R.L. & Byosiere, P. (2007). Stress in organization. In: MD. Dunnette and LM. Hough (ED). Handbook of industrial and organization psychology, 3, 571-650, Palo Alto, Consulting Psychology Press.
- Kim, M. Jones, P. Rodriguez, A. (2008). Influence of work status on organization commitment and sport identify of university athletic department works. Journal of Issue in Intercollegiate Athletics, 1, 74-86.
- Ladou, J. (2007). Current occupational & environmental medicine: USA: McGraw Hill.
- Maslach, C. Leiter, MP. (2005). Stress and burnout: the critical research. In CL. Cooper (Ed.), Handbook of stress medicine and health. London: CRC Press.
- Meredith, T.N. (2007). Analysis of physician satisfaction, stress, and leadership role ambiguity relative to turnover and cognttion. PhD thesis, university of phoenix.
- Najafaghaei, N. Moshiri, K. & Shahrbanian, S. (2012). Relationship between organizational justice and job burnout in employees of sport and youth head office of Tehran. Pelagia Research Library, Advances in AppliedScience Research, 3, 2438-2445. (Adv. Appl. Sci. Res. 2012. 3(4): 2438-2445). Available online at www.pleagiare search library.com.
- Papastylianou, A. Kaila, M. & Polychronopoulos, M. (2009). Teachers burnout, depression, role ambiguity and conflict. Published Online: 14 Jannuary 2009/SOC PsycholEduc (2009) 12, 295-314.
- Safikhani, M. (2014). The relatuion between organizational justice with burnout among employees in fars province gas company. Department of Psychology and Educational, Faculty of Literature and Humanities Science, Islamic Azad University, Arsanjan Branch.
- Sin, S. (2012). The Relationship Between Burnout And Role Stressors Amongs Direct Service Providers At Centers For Independent Living In Region V. Rehabilitation Institute in the Graduate School Southern Illinois University Carbondale.
- Soltani, I. Ruhanei, A. (2005). Burnout in industrial and productive institution. Tadbir Educational and Scientific Journal, 109-123.
- Tagger, S. (2009). Exploring the role of affect and evaluative beliefs in the Emergence of workplace attitude: The case of organizational commitment.1-21.
- Tunc, T. Kutanis R.O. (2009).Role conflict, role ambiguity, and burnout in nurses and physicians at a university hospital in Turkey. Nursing & health sciences, 11, 410-416.
- Vakola, M. Nikolaou, I. (2005). Attitudes towards organizational change: what is the role of employees’ stress and commitment? Employee relations, 27, 160-174.
- Valenzi, E.R. Dessler, G. (2006). Relationships of leader behavior subordinate role, ambiguity and subordinate, job satisfaction. Academy of Management Journal, 21: 671-678.
- Wayne, k. Hoy, J. Tarter, C. (2004). Organizational justice in schools: no justice without trust. International Journal of Educational Management, 18, 250-259. available at: www.emerald insight.com / 0952-354X . html.
- Watts, J. Robertson, N. Winter, R. & Leeson, D. (2013). Small changes can help health service staff avoid burnout. Nursing Management, 20(6): 24.DOI: 10.7748 /nm 2013.10.20. 6.24.e1113
- Yagil, D. & Ben-Zur, H. (2009). Self-serving attributions and burnout among service employees. International Journal of Organizational Analysis, 17, 320-338.
- Yener, D. Oskaybas, K. & Dursun, T. (2014). The effects of burnout on organizational commitment in logistics sector. Journal of Business Research Turk. 6, 15-25.
- Yousef, D.A. (2000). Organizational Commitment as a Mediator of the Relationship between Islamic Work Ethic and Attitudes toward Organizational Change. Human Relation. 53, 513-537.
- Zhou, Y. Lu, J. Liu, X. Zhang, P. & Chen, W. (2014). Effects of Core Self-Evaluation on the Job Burnout of Nurses: The Mediator of Organizational Commitment. April 2014, VOL.9/ Issue 4/ e 95975.Plos ONE/ www.plosone.org.
_||_