شناسایی شاخص‌های موثر جهت ارزیابی کیفیت خدمات آموزشی دانشگاه‌ها (مورد مطالعه: دانشگاه شیراز)

الموضوعات :

حبیب اله رعنایی کردشولی ¹ (دانشیار و عضو هیئت‌علمی دانشگاه شیراز، شیراز، ایران)
بابک شمشیری ² (دانشیار و عضو هیئت‌علمی دانشگاه شیراز، شیراز، ایران)
مسلم علیمحمدلو ³ (استادیار و عضو هیئت‌علمی دانشگاه شیراز، شیراز، ایران)
پیمان نظری ⁴ (دانشجوی کارشناسی ارشد رشته مدیریت تولید، دانشگاه شیراز، شیراز، ایران)

تاريخ الإرسال : 03 الأربعاء , ذو الحجة, 1436 تاريخ التأكيد : 25 الثلاثاء , صفر, 1439 تاريخ الإصدار : 04 الأربعاء , ربيع الأول, 1439

الکلمات المفتاحية: روایی محتوا, کیفیت ‌خدمات آموزشی, غربالگری فازی,

ملخص المقالة :

نظام آموزشی را می­توان یکی از پیچیده­ترین زیر ­نظام­های اجتماعی، اقتصادی و فرهنگی دانست و با توجه به گسترش وسیع فعالیت­های نظام آموزشی، ارزیابی سازمان­های آموزشی، برنامه­ها، کارکنان و ارزیابی خدمات ارائه شده از طرف آنها می­تواند نقش موثری در فراهم آوردن کیفیت آموزشی داشته باشد. با توجه به اینکه هدف پژوهش حاضر شناسایی شاخص­های موثر در اندازه­گیری کیفیت خدمات آموزشی می­باشد، لذا ابتدا با بررسی گسترده پیشینه پژوهش، شاخص­های موثر، استخراج و بر اساس راهبرد پژوهشی روایی محتوا، شاخص­هایی که بیشترین فراوانی را در پژوهش­های پیشین داشته­اند مورد تجزیه و تحلیل قرار گرفته که نتیجه آن، استخراج 66 شاخص می­باشد. سپس با استفاده از روش پیمایشی و استفاده از پرسشنامه محقق ساخته و انتخاب و نظرخواهی از 12 نفر از اساتید آشنا با موضوع پژوهش با بهره­گیری از روش نمونه­گیری هدفمند در دانشگاه شیراز، شاخص­های موثر با استفاده از تکنیک غربالگری فازی مورد تأیید قرار گرفتند. نتایج این پژوهش می­تواند مورد استفاده پژوهشگران، مسئولان و دست­اندرکاران نظام آموزش عالی قرار گیرد.

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