Identifying and Ranking Obstacles to the Implementation of TQM in SMEs Using GBWM (Case study: Food Industry)
الموضوعات :
Mahnaz Zarei
1
,
Mehdi Abbasi
2
1 - Department of Industrial Eng., Faculty of Engineering, Shiraz Branch, Islamic Azad University, Shiraz, Iran
2 - گروه مهندسی صنایع، واحد شیراز، دانشگاه آزاد اسلامی، شیراز، ایران
الکلمات المفتاحية: Total Quality Management (TQM), Barriers, Food Industry, Multi-Criteria Decision-Making (MCDM), Group Best-Worst Method (GBWM).,
ملخص المقالة :
Abstract
This study identifies and ranks the obstacles to implementing Total Quality Management (TQM) in small and medium-sized enterprises (SMEs), with a focus on the food industry. The aim is to understand the key barriers hindering the adoption of TQM in this sector. The research is applied and descriptive, using a survey approach. Data were collected from managers in the quality control and assurance departments of food industry SMEs, selected through snowball sampling, via a structured questionnaire. The study applies the Group Best-Worst Method (GBWM) to prioritize these obstacles. The results show that “Lack of commitment and involvement of senior management” ranked as the most significant barrier with an importance coefficient of 0.299, followed by “Senior management instability” (0.117) and “High rate of organizational turnover” (0.117). In addition, the consistency ratio of less than 0.1 indicates high validity of the results. This research provides practical insights for overcoming TQM barriers in SMEs, contributing to the development of TQM strategies in food industry SMEs, especially in developing countries.
References
Akanmu, M. D., Hassan, M. G., & Bahaudin, A. Y. B. (2020). A preliminary analysis modeling of the relationship between quality management practices and sustainable performance. Quality Management Journal, 27(1), 37-61. https://doi.org/10.1080/10686967.2019.1689800.
Akanmu, M. D., Hassan, M. G., Mohamad, B., & Nordin, N. (2023). Sustainability through TQM practices in the food and beverages industry. International Journal of Quality & Reliability Management, 40(2), 335-364. https://doi.org/10.1108/IJQRM-05-2021-0143.
Aletaiby, A. A., Rathnasinghe, A. P., & Kulatunga, P. (2021). Influence of top management commitment towards the effective implementation of TQM in Iraqi oil companies. Journal of Petroleum Exploration and Production, 11, 2039-2053. https://doi.org/https://doi.org/10.1007/s13202-021-01131-3.
Attri, R., Khan, N. Z., Siddiquee, A. N., & Khan, Z. A. (2021). Analysing the barriers to successful implementation of total quality management in Indian manufacturing organisations using best-worst method. International Journal of Business Excellence, 24(2), 275-294. https://doi.org/https://doi.org/10.1504/IJBEX.2021.115747.
Dehghani, A., Salajegheh, S., Mohammad Bagheri, M., & Mehdizadeh, S. (2022). Investigating Barriers and Providing an Appropriate Model for Establishing Total Quality Management: A Case Study in Hospitals. hums-jmis, 7(4), 44-51. https://doi.org/10.52547/jmis.7.4.44.
Fili, A., Pouya, A. R., Kazemi, M., & Fakoor Saqieh, A. (2019). Identification and Ranking of Key Success Factors of Total Quality Management with Fuzzy Dimtel Approach and Analysis of Fuzzy Networks (Case Study: Akhshan Manufacturing Company) Journal of Quality Engineering and Management, 9(1), 80-100. https://doi.org/https://dor.isc.ac/dor/20.1001.1.23221305.1398.9.1.6.5.
Ghasemi, A. R., & Kiandokht, B. (2018). Proposing an Integrated Approach for Total Quality Management Using Soft System Methodology – The Case of a Food Industrial Company. Journal of Quality Engineering and Management, 8(2), 116-132. https://doi.org/https://dor.isc.ac/dor/20.1001.1.23221305.1397.8.2.4.8.
Hchaichi, R. (2023). The Key Success Factors of Total Quality Management Implementation in State-Owned Enterprise. International Journal of Public Administration, 46(2), 156-167. https://doi.org/10.1080/01900692.2021.1993902.
Kaur, M., Singh, K., & Singh, D. (2021). Identification of barriers to synergistic implementation of TQM-SCM. International Journal of Quality & Reliability Management, 38(1), 363-388. https://doi.org/https://doi.org/10.1108/IJQRM-05-2019-0141.
Konstantinidis, F. K., Balaska, V., Symeonidis, S., Tsilis, D., Mouroutsos, S. G., Bampis, L., . . . Gasteratos, A. (2023). Automating dairy production lines with the yoghurt cups recognition and detection process in the Industry 4.0 era. Procedia Computer Science, 217, 918-927. https://doi.org/https://doi.org/10.1016/j.procs.2022.12.289.
Kumar, V., Verma, P., Mangla, S. K., Mishra, A., Chowdhary, D., Sung, C. H., & Lai, K. K. (2020). Barriers to total quality management for sustainability in Indian organizations. International Journal of Quality & Reliability Management, 37(6/7), 1007-1031. https://doi.org/https://doi.org/10.1108/IJQRM-10-2019-0312.
Mohammadpour, M., Afrasiabi, A., & Yazdani, M. (2024). Identifying and prioritizing the barriers to TQM implementation in food industries using group best-worst method (a real-world case study). International Journal of Productivity and Performance Management, ahead-of-print(ahead-of-print). https://doi.org/10.1108/IJPPM-11-2023-0602.
Muruganantham, G., Vinodh, S., Arun, C. S., & Ramesh, K. (2018). Application of interpretive structural modelling for analysing barriers to total quality management practices implementation in the automotive sector. Total Quality Management & Business Excellence, 29(5-6), 524-545. https://doi.org/10.1080/14783363.2016.1213627.
Nguyen, T. A. V., Tucek, D., & Pham, N. T. (2023). Indicators for TQM 4.0 model: Delphi Method and Analytic Hierarchy Process (AHP) analysis. Total Quality Management & Business Excellence, 34(1-2), 220-234. https://doi.org/10.1080/14783363.2022.2039062.
Pereira, L., Couto, M., Costa, R. L. D., Dias, Á., Gonçalves, R., & Silva, R. V. D. (2022). Food and beverage industry in a pandemic context. International Journal of Services, Economics and Management, 13(2), 152-181. https://doi.org/https://doi.org/10.1504/IJSEM.2022.122738.
Safarzadeh, S., Khansefid, S., & Rasti-Barzoki, M. (2018). A group multi-criteria decision-making based on best-worst method. Computers & Industrial Engineering, 126, 111-121. https://doi.org/https://doi.org/10.1016/j.cie.2018.09.011.
sarbandi, s., & gholizadeh, h. (2020). An Investigation on the Relationship between Comprehensive Quality Management Application on Customer Satisfaction and Customer Loyalty. Commercial Surveys, 18(103), 101-116. https://doi.org/https://dor.isc.ac/dor/20.1001.1.26767562.1399.18.103.6.5.
Sfakianaki, E., Kaiseroglou, N., & Kakouris, A. (2023). An instrument for studying TQM implementation in primary education: development and empirical investigation. Quality Assurance in Education, 31(3), 452-468. https://doi.org/10.1108/QAE-10-2022-0189.
Talapatra, S., & Uddin, M. K. (2019). Prioritizing the barriers of TQM implementation from the perspective of garment sector in developing countries. Benchmarking: An International Journal, 26(7), 2205-2224. https://doi.org/https://doi.org/10.1108/BIJ-01-2019-0023.
Yadav, R. N., Kumar, D., Sharma, A. K., & Virmani, N. (2022). Analysing human and system related barriers of TQM in automobile industries using fuzzy DEMATEL approach. International Journal of Productivity and Quality Management, 35(2), 193-219. https://doi.org/https://doi.org/10.1504/IJPQM.2022.121302.
