رابطه جو سازمانی و رفتار شهروندی سازمانی در کارکنان ستادی دانشگاه علوم پزشکی تهران
الموضوعات :
عباس سالاروند
1
,
حسین درگاهی
2
,
سجاد اله دادی
3
,
گلسا شهام
4
1 - دانشگاه علوم پزشکی تهران
2 - استاد هیئت علمی گروه مدیریت خدمات بهداشتی درمانی دانشکده پیراپزشکی دانشگاه علوم پزشکی تهران
3 - دانشجوی کارشناسی ارشد روانشناسی بالینی، پردیس فارابی دانشگاه تهران، قم، ایران
4 - دانشگاه آزاد اسلامی علوم و تحقیقات تهران
الکلمات المفتاحية: جو سازمانی, رفتار شهروندی سازمانی کارکنان, دانشگاه علوم پزشکی تهران,
ملخص المقالة :
مقدمه: رفتار شهروندی سازمانی کارکنان، پیامدهای مهمی برای سازمان‌ها به همراه دارد. بروز این رفتارها می‌تواند سبب افزایش عملکرد و کارایی سازمانی شود. پژوهش حاضر با هدف تعیین رابطه بین جو سازمانیو رفتار شهروندی سازمانی بین کارکنان ستادی دانشگاه علوم پزشکی تهران انجام شده است. روش پژوهش: پژوهش حاضر از نوع توصیفی - تحلیلی بود که بطور مقطعی در سال 1393 انجام شد. ابزارهای گردآوری داده‌ها شامل پرسش‌نامه‌های جو سازمانی لایل ساسمن و سام دیپ (1989)، و رفتار شهروندی سازمانی پودساکف و همکاران (1987) به همراه ویژگی‌های دموگرافیک کارکنان بود. جهت کسب اعتبار علمی‌پرسش نامه‌های مزبور از روش روایی محتوایی با CVI بالاتر از 8/0 و برای پایایی آن ها از روش آزمون-بازآزمون و تعیین آماره ضریب همبستگی برابر 95/0 برای جو سازمانی و 79/0 برای رفتار شهروندی سازمانی استفاده شد. بر اساس فرمول کوکران تعداد 313 نفر به عنوان نمونه انتخاب شدند و در نهایت تعداد 241 پرسشنامه بصورت کامل در اختیار پژوهش‌گر قرار گرفت. جهت تحلیل آماری از نرم‌افزار Spss استفاده شد و برای تحلیل رابطه بین متغیرها از آزمون‌های پیرسون، اسپیرمن، تی و آنوا بهره‌برداری لازم به عمل آمد. میزان رعایت رفتار شهروندی سازمانی کارکنان بالاتر از حد میانگین و بیش از نیمی‌از آنها از جو سازمانی موجود رضایت دارند. یافته‌ها: بین جو سازمانی با رفتار شهروندی و تمامی‌ابعاد آن رابطه مثبت و معنی‌داری وجود دارد. هم چنین جو سازمانی به میزان 14% بر رفتار شهروندی سازمانی تاثیرگذار بود. نتیجه‌گیری: استقرار جو مناسب و مورد رضایت کارکنان بر فضای سازمان‌ها موجب بروز رفتارهای فرانقش و خود جوش از سوی کارکنان خواهد شد که در نهایت می‌تواند در موفقیت سازمان‌ها تاثیرگذار باشد.
1- Alipour FH. The Relationship between organizational climate and communication skills of managers of the Iranian physical education organization. Procedia - Social and Behavioral Sciences 2011; 30(0): 421-8.
2- Rashidi D, Farhudi SH. The Study of the relationship between organizational environment and bank branch efficiency. Journal of Development Evolution Management 2009; 1388(3): 53-59. [Persian]
3- Asefzadeh S. Fundamentals of health economics. Qazvin: Qazvin University of Medical Sciences; 2011: 4. [in Persian]
4- Sadaghiyani E. Hospital organization and management. Tehran: Jahan Rayane; 1998. [in Persian]
5- Vaziri M, Shirzadi Esfehani H. The relationship between organization climate and employees vitality and happiness: The case of Alzahra University. New Thoughts on Education 2010; 6(2): 912-918. [Persian]
6- Delgoshaee B, Tofighi SH, Kermani B. The relationship between organizational climate and organizational commitment in teaching hospitals of Hamedan university of medical sciences. Horizon of Medical Sciences 2010; 14(4): 60-69. [Persian]
7- Emadi Z. Relationship between organizational citizenship behavior and organizational climate in the ministry of science, research and technology. M.A. Thesis. Iran: Payame Noor University; 2009. [In Persian]
8- Kakhaki A, Gholipoor A. OCB: Another step in improving organizational performance towards the customer. Trade Studies 2007; 11(4): 15-145. [Persian]
9- Mahdad A, Mahdizadegan I. The comparison of organizational citizenship behaviors (OCBs) and counterproductive work behaviors (CWBs) among Iranian and Malaysian automotive workers. New Findings in Psychology 2010; 4(12): 79-93. [Persian]
10- Rezaeian A, Rahimi F. The effect of procedural justice on organizational citizenship behavior: The moderate role of organizational trust. Journal of Business Management Perspective 2008; 7(29): 69-87. [Persian]
11- Alah Tavakoli Z, Abedi MR, Salehnia M. Review of the effectiveness of organizational citizenship behavior training on increasing organizational commitment. Journal of Business Management Perspective 2009; 9(33): 105-124. [Persian]
12- Hoveida R, Naderi N. Evaluation of organizational citizenship behavior. Journal of Executive Management 2009; 9(1): 103-118. [Persian]
13- Sohrabizadeh S, Bastani P, Ravangard R. The impact of effective factors on organizational citizenship behavior in Shiraz University of Medical Sciences (SUMS) staff in 2010. Hospital 2010; 9(1-2): 75-83. [Persian]
14- Pavalache-Ilie M. Organizational citizenship behavior, work satisfaction and employees’ personality. Procedia - Social and Behavioral Sciences 2014; 127(0): 489-93.
15- Magdalena SM. The Effects of organizational citizenship behavior in the academic environment. Procedia - Social and Behavioral Sciences 2014; 127: 738-42.
16- Vaezi R, Mayelafshar M, Memarpour M. Employee’s attitudes towards organizational citizenship behaviors and relation to employee’s productivity in Tehran metropolitan hospitals of medical sciences universities. Hospital 2011; 10(2): 68-75. [Persian]
17- Dargahi H, Mousavi SMH, Shaham G, Molaeezadeh A. Organizational climate of hospitals at Tehran university of medical sciences. Health Administration 2012; 15(50): 31-40. [Persian]
18- Podsakoff PM, Mackenzie S, Moorman R & Fetter R. Transformational leader behaviors and their effects on organizational behaviors. The Leadership Quarterly 1990; 1(2): 107-142.
19- Neal A & Hesketh B. Productivity in organization. Handbook of industrial work & organizational psychology. London: Sage Publication; 2001: 62-77.
20- Jahed HA. Organizational health. Tadbir Journal 2004; 16(159): 16-21. [Persian]
21- Paterson M, Warr P, West M. Organizational climate and company productive: The role of employee effect and employee level. Journal of Occupational and Organizational Psychology 2004; 77(2): 193-216.
22- Saleh SD, Wang CK. The management of innovation: Strategy, structure, organizational climate. Journal of Engineering Management 1993; 40(1): 14-21.
23- Barmgantel HJ, Reynolds JI & Pathan RZ. How personality and organizational climate variables moderate the effectiveness of management programs: A review and some recent research findings. Management & Labor Studies 1984; 9(1): 1-16.
24- Zareie Matin H, Jandaghi GH. Recognition of Organizational citizenship behavior factors and its relationship with organizational performance. Management Culture 2006; 4(2): 31-63. [Persian]
25- Ahmadi AA, Mobaraki H, Yousefi M. Structural relations between job satisfaction and organization citizenship behavior among nurses of Qazvin and Isfahan hospitals. Qazvin University of Medical Sciences Journal 2012; 16(2): 71-76. [Persian]
26- Kermani B. Relationship between organizational climate and employees’ organizational commitment in Hamedan university of medical sciences. MSc thesis. Tehran: Islamic Azad University, Research and Science Branch; 2008. [In Persian]
27- Zare H, Feizi A, Mahboobi T. Relationship between organizational climate with employees’ job stress and creativity in education office of west Azerbaijan Province, Iran. Journal of Behavioral Research Sciences 2010; 8(2): 114-124. [In Persian]
28- Fooladvand K. A Study of organizational climate relationship with employees’ psychological health in Ilam governmental hospitals. Ilam University of Medical Sciences Journal 2007; 15(1): 44-50. [Persian]
29- Mohabatti F. A Study organizational climate relationship with nurses’ job stress in Shiraz hospitals. MSc thesis. Shiraz: Shiraz University of Medical Sciences; 2007. [In Persian]
30- Ahmadizadeh Z, Heydarinejad S, Farzam F, Shetab Boshehri N. Investigation the relation between organizational climate and organizational citizenship behavior. International Journal of Sport Studies 2012; 2(3): 163-167.
31- Duff DB. The Relationship between organizational climate, personality factors, and organizational citizenship behavior in a university extension. Ph.D Dissertation. University of Illinois at Urbana- Champaign; 2007.
32- Biswas S, Varma A. Psychological climate and individual performance in India: Test of a mediated model. Employee Relations Journal 2007; 29(6): 664-676.
33- Suresh S, Venka Aammal P. An antecedents of organizational citizenship behavior. Journal of India Academy of Applied Psychology 2010; 36(2): 276-286.
34- DiPaola M, Tschannen-Moran M. Organizational citizenship behavior in schools and its relationship to school climate. Journal of School Leadership 2001; 11(5): 424-47.
35- Sabzipoor M, Ahmadizad A, Ismaeel Givi MR. Analysis of the relationship of organizational atmosphere with attitude variables and meta-role behaviors in the personnel of public libraries. Journal of Iran Public Libraries Information 2012; 17(4): 581-602. [Persian]
36- Shahin A, Naftchali JS, Pool JK. Developing a model for the influence of perceived organizational climate on organizational citizenship behavior and organizational performance based on balanced score card. International Journal of Productivity and Performance Management 2014; 63(3): 290-307.
37- Aghayee R, Aghaee M, Aghaee A. Investigation of relationship between job fatigue, organizational citizenship behavior and organizational atmosphere. Public Administration 2014; 5(4): 1-18.
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1- Alipour FH. The Relationship between organizational climate and communication skills of managers of the Iranian physical education organization. Procedia - Social and Behavioral Sciences 2011; 30(0): 421-8.
2- Rashidi D, Farhudi SH. The Study of the relationship between organizational environment and bank branch efficiency. Journal of Development Evolution Management 2009; 1388(3): 53-59. [Persian]
3- Asefzadeh S. Fundamentals of health economics. Qazvin: Qazvin University of Medical Sciences; 2011: 4. [in Persian]
4- Sadaghiyani E. Hospital organization and management. Tehran: Jahan Rayane; 1998. [in Persian]
5- Vaziri M, Shirzadi Esfehani H. The relationship between organization climate and employees vitality and happiness: The case of Alzahra University. New Thoughts on Education 2010; 6(2): 912-918. [Persian]
6- Delgoshaee B, Tofighi SH, Kermani B. The relationship between organizational climate and organizational commitment in teaching hospitals of Hamedan university of medical sciences. Horizon of Medical Sciences 2010; 14(4): 60-69. [Persian]
7- Emadi Z. Relationship between organizational citizenship behavior and organizational climate in the ministry of science, research and technology. M.A. Thesis. Iran: Payame Noor University; 2009. [In Persian]
8- Kakhaki A, Gholipoor A. OCB: Another step in improving organizational performance towards the customer. Trade Studies 2007; 11(4): 15-145. [Persian]
9- Mahdad A, Mahdizadegan I. The comparison of organizational citizenship behaviors (OCBs) and counterproductive work behaviors (CWBs) among Iranian and Malaysian automotive workers. New Findings in Psychology 2010; 4(12): 79-93. [Persian]
10- Rezaeian A, Rahimi F. The effect of procedural justice on organizational citizenship behavior: The moderate role of organizational trust. Journal of Business Management Perspective 2008; 7(29): 69-87. [Persian]
11- Alah Tavakoli Z, Abedi MR, Salehnia M. Review of the effectiveness of organizational citizenship behavior training on increasing organizational commitment. Journal of Business Management Perspective 2009; 9(33): 105-124. [Persian]
12- Hoveida R, Naderi N. Evaluation of organizational citizenship behavior. Journal of Executive Management 2009; 9(1): 103-118. [Persian]
13- Sohrabizadeh S, Bastani P, Ravangard R. The impact of effective factors on organizational citizenship behavior in Shiraz University of Medical Sciences (SUMS) staff in 2010. Hospital 2010; 9(1-2): 75-83. [Persian]
14- Pavalache-Ilie M. Organizational citizenship behavior, work satisfaction and employees’ personality. Procedia - Social and Behavioral Sciences 2014; 127(0): 489-93.
15- Magdalena SM. The Effects of organizational citizenship behavior in the academic environment. Procedia - Social and Behavioral Sciences 2014; 127: 738-42.
16- Vaezi R, Mayelafshar M, Memarpour M. Employee’s attitudes towards organizational citizenship behaviors and relation to employee’s productivity in Tehran metropolitan hospitals of medical sciences universities. Hospital 2011; 10(2): 68-75. [Persian]
17- Dargahi H, Mousavi SMH, Shaham G, Molaeezadeh A. Organizational climate of hospitals at Tehran university of medical sciences. Health Administration 2012; 15(50): 31-40. [Persian]
18- Podsakoff PM, Mackenzie S, Moorman R & Fetter R. Transformational leader behaviors and their effects on organizational behaviors. The Leadership Quarterly 1990; 1(2): 107-142.
19- Neal A & Hesketh B. Productivity in organization. Handbook of industrial work & organizational psychology. London: Sage Publication; 2001: 62-77.
20- Jahed HA. Organizational health. Tadbir Journal 2004; 16(159): 16-21. [Persian]
21- Paterson M, Warr P, West M. Organizational climate and company productive: The role of employee effect and employee level. Journal of Occupational and Organizational Psychology 2004; 77(2): 193-216.
22- Saleh SD, Wang CK. The management of innovation: Strategy, structure, organizational climate. Journal of Engineering Management 1993; 40(1): 14-21.
23- Barmgantel HJ, Reynolds JI & Pathan RZ. How personality and organizational climate variables moderate the effectiveness of management programs: A review and some recent research findings. Management & Labor Studies 1984; 9(1): 1-16.
24- Zareie Matin H, Jandaghi GH. Recognition of Organizational citizenship behavior factors and its relationship with organizational performance. Management Culture 2006; 4(2): 31-63. [Persian]
25- Ahmadi AA, Mobaraki H, Yousefi M. Structural relations between job satisfaction and organization citizenship behavior among nurses of Qazvin and Isfahan hospitals. Qazvin University of Medical Sciences Journal 2012; 16(2): 71-76. [Persian]
26- Kermani B. Relationship between organizational climate and employees’ organizational commitment in Hamedan university of medical sciences. MSc thesis. Tehran: Islamic Azad University, Research and Science Branch; 2008. [In Persian]
27- Zare H, Feizi A, Mahboobi T. Relationship between organizational climate with employees’ job stress and creativity in education office of west Azerbaijan Province, Iran. Journal of Behavioral Research Sciences 2010; 8(2): 114-124. [In Persian]
28- Fooladvand K. A Study of organizational climate relationship with employees’ psychological health in Ilam governmental hospitals. Ilam University of Medical Sciences Journal 2007; 15(1): 44-50. [Persian]
29- Mohabatti F. A Study organizational climate relationship with nurses’ job stress in Shiraz hospitals. MSc thesis. Shiraz: Shiraz University of Medical Sciences; 2007. [In Persian]
30- Ahmadizadeh Z, Heydarinejad S, Farzam F, Shetab Boshehri N. Investigation the relation between organizational climate and organizational citizenship behavior. International Journal of Sport Studies 2012; 2(3): 163-167.
31- Duff DB. The Relationship between organizational climate, personality factors, and organizational citizenship behavior in a university extension. Ph.D Dissertation. University of Illinois at Urbana- Champaign; 2007.
32- Biswas S, Varma A. Psychological climate and individual performance in India: Test of a mediated model. Employee Relations Journal 2007; 29(6): 664-676.
33- Suresh S, Venka Aammal P. An antecedents of organizational citizenship behavior. Journal of India Academy of Applied Psychology 2010; 36(2): 276-286.
34- DiPaola M, Tschannen-Moran M. Organizational citizenship behavior in schools and its relationship to school climate. Journal of School Leadership 2001; 11(5): 424-47.
35- Sabzipoor M, Ahmadizad A, Ismaeel Givi MR. Analysis of the relationship of organizational atmosphere with attitude variables and meta-role behaviors in the personnel of public libraries. Journal of Iran Public Libraries Information 2012; 17(4): 581-602. [Persian]
36- Shahin A, Naftchali JS, Pool JK. Developing a model for the influence of perceived organizational climate on organizational citizenship behavior and organizational performance based on balanced score card. International Journal of Productivity and Performance Management 2014; 63(3): 290-307.
37- Aghayee R, Aghaee M, Aghaee A. Investigation of relationship between job fatigue, organizational citizenship behavior and organizational atmosphere. Public Administration 2014; 5(4): 1-18.
