شناسایی و اولویت‌بندی عوامل کلیدی موفقیت پیاده‌سازی لجستیک الکترونیک در شهرک سلامت اصفهان
الموضوعات :
سعید دارابی
1
(دانشجوی کارشناسی‌ارشد مهندسی صنایع، دانشکده فنی و مهندسی، واحد نجف‌آباد، دانشگاه آزاد اسلامی، اصفهان، ایران)
مهدی ایران پور
2
(استادیار، دانشکده مهندسی صنایع و سیستم‌ها، دانشگاه صنعتی اصفهان، اصفهان، ایران)
عاطفه امین دوست
3
(استادیار، گروه مهندسی صنایع، دانشکده فنی و مهندسی، واحد نجف‌آباد، دانشگاه آزاد اسلامی، اصفهان، ایران)
الکلمات المفتاحية: عوامل کلیدی موفقیت, خدمات سلامت, خوشه‌بندی کامینز, لجستیک الکترونیک,
ملخص المقالة :
مقدمه: سازمان‌های ارائه‌دهنده خدمات بهداشتی و درمانی نقش اساسی در هر جامعه‌ای دارند. برخورداری این سازمان‌ها از فرآیند‌های الکترونیکی می‌تواند در کیفیت و کمیت خدمات و متعاقبا بهبود وضعیت سلامت جامعه تاثیر بسزایی بگذارد. پژوهش حاضر جهت شناسایی و اولویت‌بندی عوامل کلیدی برای پیاده‌سازی لجستیک الکترونیک در شهرک سلامت اصفهان انجام می‌گیرد. روش پژوهش: پس از بررسی پیشینه پژوهش، 28 عامل به عنوان عوامل موثر بر پیاده‌سازی لجستیک الکترونیک استخراج گردید. در ادامه میزان تاثیر عوامل بر اساس نظر خبرگان و با استفاده از روش‌های تصمیم‌گیری گروهی مشخص شد، به منظور غربال کردن عوامل نامرتبط یا کم اهمیت از روش خوشه‌بندی کامینز استفاده گردید. سپس با بهره‌گیری از روش جدید رتبه‌بندی اعداد فازی به نام روش مرکز ثقل که مبتنی بر فاصله بین دو عدد فازی است، اولویت‌بندی عوامل از نظر شاخص کلی اثربخشی هزینه‌ای انجام گرفت. یافته‌ها: با انجام غربالگری توسط روش خوشه‌بندی کامینز 8 عامل حذف شده و اولویت‌بندی 20 عامل باقیمانده بر حسب شاخص کلی اثربخشی هزینه‌ای صورت گرفت. پس از محاسبه فاصله هر عامل با بازه حداکثر و حداقل عوامل، عامل تدوین چشم‌انداز با مقدار 761/3 و عامل نگهداری و تعمیرات با مقدار 093/0 به ترتیب به عنوان مهم‌ترین و کم اهمیت‌ترین عامل شناخته شدند. نتیجه‌گیری: در این پژوهش مشخص شد که عوامل تدوین چشم‌انداز، استراتژی و تعهد و حمایت مدیریت جهت پیاده‌سازی لجستیک الکترونیک در شهرک سلامت اصفهان به ترتیب از بالاترین اهمیت برخوردارند.
1- Mehrban A, Mojdeh N, Jalali A. E- Logistic and its important And role in supplychain management. Fourth National Conference on e-commerce; 2007.
2- Kathryn J, Marion H, Ball J. Business in Healthcare From eProcurement to Supply Chain Management. Health Informatics (formerly Computers in Health Care); 2007.
3- Sabetti M، Razavi M. Identification and rating of critical success factors for technology transfer, information systems in Iran's auto industry. Quarterly Journal of parks and incubator; 2010.
4- Kamunyori J، Emma S. Business Case for an Electronic Logistics Management Information System. U.S. Agency for International Development; 2013.
5- Kamunyori J, Ahmed M. Nigeria: Readiness Assessment for an Electronic Logistics Management Information System in Bauchi State, U.S. Agency for International Development; 2012.
6- Ferretti M, Favalli F, Zangrandi A. Impact of a logistic improvement in a hospital pharmacy: effects on the economics of a healthcare organization. Journal of Engineering, Science and Technology, 2014; 6(3): 85-95.
7- Amiri Y، Salarzerehi H, Parish R. Identify and prioritize the factors affecting the implementation of e-business in small and medium companies using fuzzy MADM, Journal of change management; 2011.
8- Yaghobi N, Shokohi J, Jafari H. Identification and rating of key factors influencing the use of cloud computing in e-health, Journal of Information Processing and Management, 2014; 30(2): 572-549.
9- Ngai E, Cheng T, Ho S. Critical Success Factors of Web-based Supply Chain Management System Using Exploratory Factor Analysis. Production, Planning & Control, 2004, 5(6): 622 - 630.
10- Vaidya K, Sajeev A, Callender G. Critical Factors That Influence E-Procurment Implementation Success In The Public Sector, Journal Of Public Procurment, 2006; 6(1-3): 70-99.
11- Wittstruck D, Teuteber F. Understanding the Success Factors of Sustainable Supply Chain Management: Empirical Evidence from the Electrics and Electronics Industry، Institute of Information Management and Corporate Governance, University of Osnabrueck; 2011.
12- Raieninezhad A. Identifying and prioritizing the factors influencing the success of science and technology foresight in the field of economy, Management Science Letters, 2014; 4: 1885–1892.
13- Tung F, Chang S, Chou C. An extension of trust and TAM model with IDT in the adoption of the electronic logistics information system in HIS in the medical industry, international journal of medical informatics, 2008; 77: 324-335.
14- Drodchi M, Nikmehr N. The importance of information technology in supply chain management, Fourth National Conference on e-commerce; 2007.
15- Pedrycz W، Ekel P، Parreiras R. Fuzzy Multicriteria Decisiin-Making Models, Methods and Applications, 2011.
16- Goli Chenari F، Saniee M. Review on the k- means clustering algorithm and meta-heuristic algorithms in order to deal with the disadvantages of k-means algorithm Congress computer science, computer engineering and information technology, 2012.
17- Salahshour S, Abbasbandy S, Allahviranloo, T. Ranking fuzzy numbers using fuzzy maximizing-minimizing points, Atlantis Press, 2011.
18- Aleksic A، Tadic D، Stefanovic M. Managment Of Keystone Vulnerabilities In Small And Medium Enterprizes–The Fuzzy Model For Assesment, Innovative management & business performance, 2012.
19- Onut S, Kara S, Isik E. Long term supplier selection using a combined fuzzy MCDM approach: A case study for a telecommunication company, Expert Systems with Applications, 2009; 36 (2): 3887–3895.
20- Vencheh A, Allame M. on the relation between a fuzzy number and its centroid, Computers and Mathematics with Applications, 2010; 59: 3578–358.
21- Jaffarnejad A, Mahdiji H. Design and control of the supply chain. Kind of book publishing, Tehran, 2012.
22- Sharifi S. Providing a comprehensive model plan for the reproduction system, Production planning and marketing, Faculty of Engineering, Islamic Azad University, Najaf Abad, 2010.
23- Rahnavard F, Mohammadi A. Identify the critical success factors of knowledge management systems in universities and higher education centers in Tehran”, Journal of Technology Management, 2009; 1(3): 52-37
24- Hong-Oanh N, Critical factors in e-business adoption: Evidence from Australian transport and logistics companies،, Int. J. Production Economics, 2013; 146: 300–312.
25- Rockart, J. Chief executives define their own information needs, Harvard Business Review, 1979; 59(2): 81-93.
26- Bruno A, Leidecker J. Identifying and Using Critical Success Factors. In: Long Range Planning, 1984; 17(1): 23-32.
27- Pinto J, Slevin D. Critical Factors in Successful Project Implementation, In IEEE Transactions on Engineering Management, 1987; 34(1): 22-27.
28- Alazmi M, Zairi M. Knowledge management critical success factors, Total Quality Management, 2003; 14(2): 199-204.
29- Alberto D, Anna C, Giuilio M, Francesca P. Factor influencing Logistics Service Providers Efficiency in urban Distribution System, transition research procedia, 2014; 3: 499-507.
30- Christian L, Ehrentraut F, Jodin D. Containers for the Physical Internet: requirements and engineering design related to FMCG logistics, Logistics Research, 2015.
31- Denolf J, Trienekens J, Wognum P. Towards a framework of critical success factors for implementing supply chain information systems, Computers in Industry, 2015.
32- Kadłubek M. The Selected Areas of E-logistics in Polish E-commerce, Procedia Computer Science, 2015; 65: 1059-1065.
33- Chung P, Chuen R, Cheng C. Implementation of e-Logistics Systems for Developing EC Capability in Small and Medium-sized Enterprises: A Conceptual Model International Journal of e-Education, e-Business, e-Management and e-Learning; 2015: 5.
_||_
1- Mehrban A, Mojdeh N, Jalali A. E- Logistic and its important And role in supplychain management. Fourth National Conference on e-commerce; 2007.
2- Kathryn J, Marion H, Ball J. Business in Healthcare From eProcurement to Supply Chain Management. Health Informatics (formerly Computers in Health Care); 2007.
3- Sabetti M، Razavi M. Identification and rating of critical success factors for technology transfer, information systems in Iran's auto industry. Quarterly Journal of parks and incubator; 2010.
4- Kamunyori J، Emma S. Business Case for an Electronic Logistics Management Information System. U.S. Agency for International Development; 2013.
5- Kamunyori J, Ahmed M. Nigeria: Readiness Assessment for an Electronic Logistics Management Information System in Bauchi State, U.S. Agency for International Development; 2012.
6- Ferretti M, Favalli F, Zangrandi A. Impact of a logistic improvement in a hospital pharmacy: effects on the economics of a healthcare organization. Journal of Engineering, Science and Technology, 2014; 6(3): 85-95.
7- Amiri Y، Salarzerehi H, Parish R. Identify and prioritize the factors affecting the implementation of e-business in small and medium companies using fuzzy MADM, Journal of change management; 2011.
8- Yaghobi N, Shokohi J, Jafari H. Identification and rating of key factors influencing the use of cloud computing in e-health, Journal of Information Processing and Management, 2014; 30(2): 572-549.
9- Ngai E, Cheng T, Ho S. Critical Success Factors of Web-based Supply Chain Management System Using Exploratory Factor Analysis. Production, Planning & Control, 2004, 5(6): 622 - 630.
10- Vaidya K, Sajeev A, Callender G. Critical Factors That Influence E-Procurment Implementation Success In The Public Sector, Journal Of Public Procurment, 2006; 6(1-3): 70-99.
11- Wittstruck D, Teuteber F. Understanding the Success Factors of Sustainable Supply Chain Management: Empirical Evidence from the Electrics and Electronics Industry، Institute of Information Management and Corporate Governance, University of Osnabrueck; 2011.
12- Raieninezhad A. Identifying and prioritizing the factors influencing the success of science and technology foresight in the field of economy, Management Science Letters, 2014; 4: 1885–1892.
13- Tung F, Chang S, Chou C. An extension of trust and TAM model with IDT in the adoption of the electronic logistics information system in HIS in the medical industry, international journal of medical informatics, 2008; 77: 324-335.
14- Drodchi M, Nikmehr N. The importance of information technology in supply chain management, Fourth National Conference on e-commerce; 2007.
15- Pedrycz W، Ekel P، Parreiras R. Fuzzy Multicriteria Decisiin-Making Models, Methods and Applications, 2011.
16- Goli Chenari F، Saniee M. Review on the k- means clustering algorithm and meta-heuristic algorithms in order to deal with the disadvantages of k-means algorithm Congress computer science, computer engineering and information technology, 2012.
17- Salahshour S, Abbasbandy S, Allahviranloo, T. Ranking fuzzy numbers using fuzzy maximizing-minimizing points, Atlantis Press, 2011.
18- Aleksic A، Tadic D، Stefanovic M. Managment Of Keystone Vulnerabilities In Small And Medium Enterprizes–The Fuzzy Model For Assesment, Innovative management & business performance, 2012.
19- Onut S, Kara S, Isik E. Long term supplier selection using a combined fuzzy MCDM approach: A case study for a telecommunication company, Expert Systems with Applications, 2009; 36 (2): 3887–3895.
20- Vencheh A, Allame M. on the relation between a fuzzy number and its centroid, Computers and Mathematics with Applications, 2010; 59: 3578–358.
21- Jaffarnejad A, Mahdiji H. Design and control of the supply chain. Kind of book publishing, Tehran, 2012.
22- Sharifi S. Providing a comprehensive model plan for the reproduction system, Production planning and marketing, Faculty of Engineering, Islamic Azad University, Najaf Abad, 2010.
23- Rahnavard F, Mohammadi A. Identify the critical success factors of knowledge management systems in universities and higher education centers in Tehran”, Journal of Technology Management, 2009; 1(3): 52-37
24- Hong-Oanh N, Critical factors in e-business adoption: Evidence from Australian transport and logistics companies،, Int. J. Production Economics, 2013; 146: 300–312.
25- Rockart, J. Chief executives define their own information needs, Harvard Business Review, 1979; 59(2): 81-93.
26- Bruno A, Leidecker J. Identifying and Using Critical Success Factors. In: Long Range Planning, 1984; 17(1): 23-32.
27- Pinto J, Slevin D. Critical Factors in Successful Project Implementation, In IEEE Transactions on Engineering Management, 1987; 34(1): 22-27.
28- Alazmi M, Zairi M. Knowledge management critical success factors, Total Quality Management, 2003; 14(2): 199-204.
29- Alberto D, Anna C, Giuilio M, Francesca P. Factor influencing Logistics Service Providers Efficiency in urban Distribution System, transition research procedia, 2014; 3: 499-507.
30- Christian L, Ehrentraut F, Jodin D. Containers for the Physical Internet: requirements and engineering design related to FMCG logistics, Logistics Research, 2015.
31- Denolf J, Trienekens J, Wognum P. Towards a framework of critical success factors for implementing supply chain information systems, Computers in Industry, 2015.
32- Kadłubek M. The Selected Areas of E-logistics in Polish E-commerce, Procedia Computer Science, 2015; 65: 1059-1065.
33- Chung P, Chuen R, Cheng C. Implementation of e-Logistics Systems for Developing EC Capability in Small and Medium-sized Enterprises: A Conceptual Model International Journal of e-Education, e-Business, e-Management and e-Learning; 2015: 5.
