نقش فرسودگی شغلی بر عملکرد شغلی کارشناسان سازمان جهاد کشاورزی استان مازندران، ایران

Subject Areas : Decision-making

سمانه سلیمانی ¹ , مهدی چرمچیان لنگرودی ²

1 - گروه ترویج و آموزش کشاورزی، واحد ساری، دانشگاه آزاد اسلامی، ساری، ایران
2 - گروه ترویج و آموزش کشاورزی، واحد ساری، دانشگاه آزاد اسلامی، ساری، ایران

Received: 2020-01-24 Accepted : 2020-10-11 Published : 2021-09-01

Keywords: عملکرد, فرسودگی, خستگی هیجانی, مدل‌سازی معادلات ساختاری‌,

Abstract :

عملکرد شغلی یکى از مؤلفه­های اثرگذار در سازمان­ها است که بخش مهمى از مطالعات سازمانى را دربرگرفته است. یکی از عواملی که انتظار می­رود عملکرد را در خلاف جهت اهداف سازمان هدایت کند وجود معضلی به نام فرسودگی شغلی است. در همین راستا، تحقیق حاضر با هدف بررسی نقش فرسودگی شغلی بر عملکرد شغلی کارشناسان سازمان جهاد کشاورزی استان مازندران، ایران انجام گرفته است. 255نفر از کارشناسان به عنوان به عنوان جامعۀ آماری تحقیق بوده که 155 نفر از آن­ها با استفاده از نمونه­گیری تصادفی طبقه­ای انتخاب شدند. جمع‌آوری داده­ها با استفاده از پرسشنامۀ محقق ساخته­ای بود که از دو بخش فرسودگی شغلی(خستگی هیجانی، عدم موفقیت فردی، مسخ شخصیت و درگیری) و عملکرد شغلی (توانایی، وضوح نقش، کمک، تشویق، ارزیابی، اعتبار و محیط) تشکیل شده بود. روایی محتوایی پرسشنامه با استفاده از نظرات متخصصان مورد تأیید قرار گرفت. همچنین بر پایه مقدار میانگین واریانس استخراج شده (741/0< AVE > 554/0) و پایایی ترکیبی (944/0< CR > 846/0)، پرسشنامه دارای روایی همگرا و پایایی مناسبی بود. برای تجزیه و تحلیل داده­ها از نرم افزار SPSS16 و Smart PLS2 بهره گرفته شد. نتایج به دست آمده از تحقیق نشان داد که فرسودگی شغلی تأثیر منفی معنی­داری بر میزان عملکرد شغلی کارشناسان سازمان جهاد کشاورزی داشته است. با توجه به نتایج به دست آمده از تحقیق، توصیه می­گردد  به عوامل برانگیزننده از قبیل دادن مسئولیت به کارشناسان، تشویق و احترام به آنها توجه شود.

References:

Abazari, Z., & Khajelhali Jahantighi, Z. (2017). Survey of burnout syndrome and its relation with the job satisfaction of the public librarians of Sistan and Baluchestan. Journal of Knowledge and Information Management, 3(1), 59-68.

Agha Yosefi, A., & Saleh Mirhasani, V. (2011). The relationship between personality factors and occupational performance of insurance companies’ managers. Insurance Research Journal, 26(4), 155-182.

Amiri, M., Asadi, M., & Delbari Ragheb, F. (2011). Investigating the job burnout status among bank employees and providing solutions for improving it. Journal of Business Management, 3(7), 37-56.

Babu, A.R., Singh, Y.P., & Sachdeva, R.K. (2002). Managing human resources within extension. In: Burton E. Swanson, Robert P. Bentz, Andrew J. Sofranko (eds). "Improving Agricultural extension. A reference manual". Food and Agriculture Organization of the United Nations, Rome.

Bakhshi, A., Kalantari, R., & Salimi, N. (2017). Assessment of job performance and its determinants in healthcare workers in Islamabad-e Gharb City based on ACHIVE Model in 2016. Journal of Arak University of Medical Sciences, 20(2), 1-9.

Barabadi, M. Golparvar, M., & Atashpour, S. (2015). The role of job demands, job resources, and burnout in the prediction of task performance. Knowledge and Research in Applied Psychology, 16, 1(59), 13-21.

Barati Ahmadabadi, H., Oreizi, H. R. & Nouri, A. (2010). Relationship between organization climate and work conscientiousness with job performance. Journal of Applied Psychology, 4(1), 65-81.

Chen, Ch. F., & Kao, Y. (2011). Investigating the antecedents and consequences of burnout and isolation attendants, among flight. Tourism Management, 33(4), 868-874.

Chin, W. (1988). The partial least squares approach to structural equation modeling. In G.A. Marcoulides, editor. Modern methods for business research. Mahwah, New Jersey: Lawrence Erlbaum Associates. 295-303.

Ezheie, J., Khodapanahi, M., Fathi Ashtiani, A., & Sabeti, A. (2009). The interaction between personality and extra-motivating styles in occupational performance. Journal of Behavioral Sciences, 3(4), 301-310.

Fouladband, F. (2006). Occupational fatigue, causes, and solutions. Health Weekly, 106(3), 8.

Gharehbiglo, H. (2018). The role of burnout on the individual performance of employees in 13 regional Islamic Azad University. Journal of New Psychological Research, 13(50), 137-151.

Hejazi, S.Y., & Shams, A. (2005). Investigation of factors affecting for job performance of agricultural extension experts. Knowledge Management, 68, 31-44.

Henseler, J., Ringle, C.M., & Sinkovics, R. (2009). The use of partial least squares path modeling in international marketing. Advances in International Marketing, 20, 277-319.

Hsieh, H.L., Huang, L.C. & Su. K.J. (2004). Work stress and job performance in the hitech industry: A closer view for vocational Eeducation. World Transactions on Engineering and Technology Education, 3(1), 17-34.

Jeldkar, M. (2000). Comparing the job burnout of nurses in psychiatric and non-psychiatric wards of the medical centers of Noor, Farabi and Modares Rehabilitation center, Master thesis in Psychology, Khorasgan Azad University (Isfahan)

Jia-Chern, C., Chin-Hsien, H., & Tu-Kuang, H. (2016). A study into the impact of occupational burnout on the job performance of enterprises’ employees. The Journal of Global Business Management, 12(2), 173-185.

Khamaki, A., & Mostaghimi, M. (2013). Investigating the relationship between job burnout and the performance of doctors and nurses in Hakim Jorjani Hospital of Gorgan, Second National Conference on Modern Management Science, Gorgan, Hakim Jorjani Non-Profit Higher Education Institute.

Laiba, D., Anum, A., Muhammad, A., & Kashif, U. (2011). Impact of stress on employees job performance in business sector of Pakistan. Global Journal of Management and Business Research, 11(6), 1-6.

Lee, U.K. (2017). International tourism advertisements on social media: Impact of argument quality and source. Sustainability, 9, 1-18.

Mahdizadeh Ashrafi, A., & Ilka, H. (2009). Investigating the relationship between Quality of Work Life (QWL) and the performance of employees of the Islamic Azad University of Firoozkooh based on the Walton Model. Management Quarterly, 7(20), 1-8.

Maslach, C., & Jackson, S. (1981). The measurement of experienced burnout. Journal of Occupational Behavior, 2(2), 99-113.

Maslach, C., Schaufeli, W.B., & Leiter, M.P. (2001). Job burnout. Annual Review of Psychology, 52(1), 397-422.

Mohd Nor, M. (2011). Auditor stress: Antecedents and relationships to audit quality. Theses, Edith Coan University, Retrieved from http://ro.ecu.edu.au/theses/403.

Natasha, K., Brian. B., Karl, P., & Dragan, I. (2015). Work related stress, burnout, job satisfaction and general health of nurses. International Journal of Environmental Research and Public Health, 12, 652-666.

Nunnally, J.C. (1967). Psychometric theory, New York, NY: McGraw-Hill.

Nunnally, J.C. & Bernstein, I.H. (1994). Psychometric theory (3rd ed), New York: McGraw-Hill.

Safi, M., Mohammadi, F., Amuzadeh, I., & Arshi, Sh. (2015). Investigating the relationship between managers’ leadership style with job satisfaction and burnout in the north of Tehran health center. Community Health, 2(2), 88-97.

Sarason, A., & Sarason, B. (1992). Morbid psychology, translated by Bahman Najjarian et al., Volume 1, Roshd Publishing (Release Date in English, 1984).

Sheikhehpour, Z., Ebrahimi, A., Sheikhehpour, M., & Zeinali, Sh. (2015). Investigating the relationship between Islamic work ethic and job burnout among instructors of Islamic Azad and Payam-e-Noor University. Journal of Islamic Management, 23(1), 225-241.

Shukla, A., & Trivedi, T. (2008). Burnout in Indian teachers. Asia Pacific Education Review, 9(3), 320-334.

Sina, H., Karimzadeh, S., Nazem, F., & Ahmadi, A. (2014). Presenting a structural model for predicting the job burnout dimensions based on quality of working life, organizational commitment and Knowledge management of female managers of Islamic Azad University, regional 1. Women and Society, 1, 5(2), 1-18.

Sohrabi, M., Jobehdar, A., & Kouhestani, R. (2018). Examination the effect of decent selection of managers on their service performance based on Gold Smith Model (Case Study of Gilan Province Police Command in 2016). Journal of Law Enforcement of Gilan, 7(25), 108-142.

Ulimwengu, J., Randriamamonjy, J., & Badibanga, T. (2016). Factors affecting performance of agricultural extension: Evidence from Democratic Republic of Congo. The Journal of Agricultural Education and Extension, 22(2), 113-143. https://doi.org/10.1080/1389224X.2015.1026363

Vakili N., GolParvar, M., & Ateshpour, H. (2009). The role of job characteristics, transformational leadership and goal difficulty on the performance of the employees of Ehya Fold Sepahan Company. Knowledge and Research in Applied Psychology, 39, 1-22.

Yemeni, M. (1994). A systemic approach for the study of educational performance, Adult Education Journal, 15, 65-81.

Zakerian, S.A., Mosaferchi, S., Sepidarkesh, M., Mortezapour Sufiani, A., Momenian, S., Nasiri, Z., Zakerian, S., & Yasseri, M. (2018). The role of individual effective factors on nurses' job performance. A Case Study: selected hospitals in Tehran. Tibbi-i-kar Research Center of Industry Related Diseases, 10(1), 54-61.