Data envelopment analysis in service quality evaluation: an empirical study

Subject Areas : Mathematical Optimization

Seyedvahid Najafi ¹ , Saber Saati ² , Madjid Tavana ³

1 - Department of Industrial Engineering South Tehran Branch, Islamic Azad University, Tehran, Iran
2 - Department of Mathematics Tehran-North Branch, Islamic Azad University, Tehran, Iran
3 - Business Systems and Analytics Department, Lindback Distinguished Chair of Information Systems and Decision Sciences, La Salle University, Philadelphia, PA, 19141, USA

Received: 2020-10-03 Accepted : 2020-10-03 Published : 2015-09-01

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