Functions of electronic government establishment in Iran (Study case: electronic banking)

Subject Areas : Futurology

Parveneh Zeynali Someh ¹ , Ali Asghar Pourezat ² , Parvin Dodangeh ³

1 - دکترای مدیریت دانشکده مدیریت دانشگاه تهران (مسئول مکاتبات)
2 - دانشیار دانشکده مدیریت دانشگاه تهران
3 - کارشناس بانکی بانک رفاه

Received: 2012-08-26 Accepted : 2013-01-06 Published : 2013-09-23

Keywords: Electronic government, electronic reign, electronic office, electronic trade, electronic&#x0D, &#x0D, banking, electronic services,

Abstract :

The aim of establishing the electronic government is offer an easygoing and fastgovernmental services to citizens and affairs.So it is advisable that governments as a first stepfor pitch the electronic government,establish and support the internet,collective and groupwaressystems .On the other hand providing easier and faster interactions with custumers and affairs toelectronical services and payment the received services from them,need to creation anddevelopment of electronic banking as a one of the most important fundamentals of electronicgovernment.This research attempt to verify the applications of establishment of electronicgovernment in electronic banking section from view point of services executors for clarifyingthe electronical services,amount of responsiveness to citizens expectations, paperwork and thepercent of citizen trust for utilization of electronical services.In current article , the surveymethod is used and 92 subjects from Refah Karegaran Bank base managers are selected as astatistical sample for poll.Findings show that first of all with development of electronic bankingthe percent of government responsiveness to citizens,their trust to government has increased andofficial formality has decreased so hence of clarity in presenting the governmental servicessystem wasn't approved. Second,there is a significant relationship between the decrease ofofficial formality and increase of people trust towards government and third that there is apositive and significant relation between clarity in offering the services and people trust level togovernment and also between goveerment responsiveness to citizens and people trust level togovernment