Impact Analysis Component of Social Responsibility on The Quality of Public Services (Case Study Municipality Eshtehard)

Subject Areas : Public Policy In Administration

Javad Madani ¹ , Fattah Sharifzadeh ² , Davood Hosseinpour ³

1 - مسئول مکاتبات
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Received: 2015-11-10 Accepted : 2015-11-10 Published : 2012-12-21

Keywords: Responsibility, Social responsibility, service, Public services, Eshtehard city,

Abstract :

Background: Today, with the advancement of technology and complicated things, namely modern societies, issues of social responsibility has been increasingly in the spotlight, so that non-compliance with the principles of human social and moral conflicts encountered. The importance of this is that many scholars believe that the lack of attention to social responsibility, measures of demand, sometimes immoral. The aim of this study was to analyze the impact of social factors on the quality of public services in the municipality is Eshtehard. Methods: The present study is descriptive - survey. Population size of 200 personnel of the organization using a random sample of 132 subjects in the study were tested in this study. A questionnaire was used to collect the data to determine its validity, the number of professors were considered. To measure reliability, Cronbach's alpha coefficient was calculated by spss software for social responsibility questionnaire 0.933 and 0.90 per cent respectively of the value of public service questionnaire that was a good value. Results: The results showed that the components of social responsibility, the quality of public service, have a significant positive impact.