The Effect of Organizational Trust on the Improvement of Knowledge Management According To Mediating Role of Servant Leadership (A study in General Directorate of Ports & Maritime of Mazandaran Province)

Subject Areas : Public Policy In Administration

Nahideh Heydarzadeh ¹ (PHD Student of Industrial Management, Tabriz Branch, Islamic Azad University, Tabriz, Iran)
- Mohsen Salarian ² (MA of Public Administration, General Directorate of Ports & Maritime of Mazandaran Province [e-mail] (Corresponding Author))
- Fatemeh Salarian ³ (MA of MBA, General Directorate of Ports & Maritime of Mazandaran Province)

Received: 2016-06-17 Accepted : 2016-11-10 Published : 2016-10-22

Keywords: Organizational Trust, knowledge management, servant leadership,

Abstract :

Background: as one of leader organizations in knowledge management, Ports and Maritime Organization has been tried hard efforts to find appropriate solutions to develop knowledge process and correct management for its employees. In the research, it has been studied the effect of organizational trust as one of key elements of human and organizational interactions as well as servant leadership as one of modern leadership procedures in the organization on the improvement of employee knowledge. Aim: study the effect of organizational trust on the improvement of knowledge management by studding mediating role of servant leadership. Methods: the study is applied research in terms of objective and descriptive-survey in terms of method. Statistical population of the research included all employees of general directorate of Ports and Maritime of Mazandaran Province with at least Master education who were 95 people of which 78 people were selected with simple random sampling method as the sample. Tools of gathering data were questionnaires of knowledge management, organizational trust, and servant leadership of which validity and reliability were confirmed by PLS software. Findings: Making trust directly explains 60.5 percent of variable changes in knowledge management. On the other hand, 0.847 and 0.358 coefficients showed that making trust directly affects on knowledge management variable up to 30.0 percent through servant leadership variable. Furthermore, 0.908 total effects of making trust on the improvement of knowledge management are indirectly explained by servant leadership mediating variable. Conclusion: results showed that trust is the main condition to transfer knowledge. If organizational trust atmosphere is not suitable and desired, dimensions of knowledge management will not be realized and employees will refuse to express their opinion and knowledge. In addition, organizational managers can work better in promoting organizational knowledge management through benchmarking servant leadership style.

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