Impact of Service Quality on Customer Perception: An Empirical Study in India’s Post Office Savings Banking Sector Using SERVQUAL

Subject Areas : General Management

S. VijayAnand ¹ (Ministry of Information and Communication Technology, Tamilnadu, India)
M. Selvaraj ² (Department of Management Studies, Sona College of Technology, Tamilnadu, India)

Received: 2015-06-21 Accepted : 2015-06-21 Published : 2015-07-01

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