Designing research service quality based on SERVQUAL scale

Subject Areas : Management Accounting

Shadi Shahverdiyani ¹ (ندارد)

Received: 2010-07-24 Accepted : 2010-09-22 Published : 2010-06-22

Keywords: Quality of Research Services, Quality of Research Services s, SERVQUAL,

Abstract :

Assessment and control of operations within the organization is one of the ultimategoals of management accounting process. In this context the various scientific toolsand models to suit the situation and operations of each organization is used.SERVQUAL model is one of the conventional and valid quality service models thatuse a standardized questionnaire that has been introduced by Parasuraman andZeithaml. Quality Assessment of Research Services to assess competitive ability andacademic research centers, including the issues that has been entered in this field.Paper, is the result of library research within the scientific methodology has beenimplemented and its purpose is design a tool for measure quality of research servicesin SERVQUAL model. In the context of the results of the study, assessment-basedresearch services quality SERVQUAL model, which includes design parameters andthe Research Service has been introduced