The Effectiveness of Social Media Marketing Model with Combined Approach (Case Study: Tehran Milk Industry Experts and Policymakers)
Subject Areas : Journal of Iranian Social Development Studies
1 - azad university
Keywords: social media marketing, milk industry, foundation data, Fuzzy Delphi, Combined approach,
Abstract :
The purpose of this study is to investigate the effectiveness of social media marketing model with a hybrid approach. The present study was conducted with a qualitative-quantitative approach. In the qualitative section, 20 experts and policy makers in the milk industry participated in semi-structured interviews on social media marketing. In the qualitative section, 15 active experts in social media marketing participated in semi-structured interviews. After the interviews, the concepts were extracted from the interviews using Maxqda software and the relevant codes were extracted and the main themes were extracted by linking the extracted codes in the open coding step and eliminating duplicate indices and merging similar indices. Fuzzy Delphi technique was used in the quantitative section to validate the identified indices and select the final indices. Fuzzy Delphi calculations were performed with coding in Matlab environment. The results showed that the final indicators of social media marketing in the form of paradigmatic model of causal conditions, contextual conditions, social media marketing phenomenon, strategies and measures, interventionist conditions and social media marketing outcomes were presented out of 37 categories with 132 indicators. It was found that in the quantitative phase, two fuzzy Delphi rounds were eliminated in the first round (6 categories 33 indices) the second round (4 categories 28 indices), with 27 categories remaining with 72 questions.
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