Designing and Fuzzification a Comprehensive Expert System of Higher Education Institutions Performance Evaluation Based on Balanced Score Card & Fuzzy Multi-Criteria Decision Making
Subject Areas : Business StrategyFatemeh Aghababaie 1 , Saeed Ayat 2 , Sara Aghababaie 3
1 - Najafabad Payam-e-Noor University,
Najafabad,Iran
2 - Department of Computer Engineering and IT,
Najafabad Payam-e-Noor University
Najafabad,Iran
3 - Najafabad Payam-e-Noor University
Najafabad,Iran
Keywords:
Abstract :
[1] Asgharpour, M.J. (2008). Multi Criteria Decision making, fifth edition, Tehran: Tehran University Press.
[2] Rezaei Champion, M.R. And Sayed Hosseni, SR. (2011). Twelve steps to develop and implement a balanced scorecard and to determine the performance indexes. Tehran: Publication berga
[3] Kaplan, Norton. (2004). Strategy Maps: Converting tangible assets to tangible outcomes, Harvard Business Review Press, first edition, February 2.
[4] Momeni, M. (2006). Modern Topics in Operations Research. Tehran: Tehran University Press.
[5] Mehregan, M.R., Dehghan Nayeri, M. (2009). Strategic Assessment Model Institutions of Higher Education, Research and Planning in Higher Education program, Vol.52, no.52, pp 55-79.
[6] Chris, P., Einstin, W. (2006). Insights from Balanced Scorecard: Implementing Balanced Scorecard at a Collage of Business”. Measuring Business Excellence, Vol.10, No.3, pp 15-22.
[7] Goran, O., Sjostrand, A. (2005). The Balanced Scorecard. Center of Iran Industrial Research and education publication, vol. 141.
[8] Kaplan, R.S., Norton, D.P. (1996a). Translating Strategy into Action the Balanced Scorecard. Harvard Business School Press, Boston.
[9] Sarfaraz, A., Mukerjee, P., Jenabb, K. (2012). Using fuzzy analytical hierarchy process (AHP) to evaluate web development platform. ManagementScience Letters, Vol.2, pp 253–262.
[10] Chris, P., & Einstin, W. (2006). Insights from Balanced Scorecard: Implementing Balanced Scorecard at a Collage of Business. Measuring Business Excellence, Vol.10, No.3, PP 15-22.
[11] Cullen, j., Joyce. J.H, Broadbent, T. (2003). Quality in Higher Education. Monitoring Quality Assurance in Education, Vol.11, No.1, PP 5-14.
[12] Kaplan, R.S. , Norton. D.P. (2001). Transforming the balanced scorecard from performance measurement to strategic management: part I, AccountingHorizons, Vol.15, No.1, pp 104.
[13] Nayeri, M. D., Mashhadi, M., Mohajer, K. (2008). Universities Strategic Evaluation Using Balanced Scorecard. World Academy of Science, Engineering and Technology, Vol.2, No. 1-25
[14] Pineno, C. J. (2008). The Business School Strategy: Continuous Improvement by the Balanced Scorecard. Research in Higher Educational Journal, retrieved from: http://www.aabri.com/08016.pdf.
[15] Umashankar, Dutta. (2007). Balanced Scorecards in Managing Higher Education Institutions: an Indian Perspective. International Journal of Educational Management, Vol.21, No.1, PP 54-67.