Examining the Relationship Between Employees’ Empowerment And Realization of Electronic Banking

Subject Areas : مدیریت

morteza Mousakhani ¹ , hassan Rangriz ² , mohammad amin nayebi ³ , mehdi hassan khani ⁴

1 - دانشکده مدیریت و حسابداری، دانشگاه آزاد اسلامی قزوین، ایران
2 - دانشگاه علوم اقتصادی وزارت علوم، تحقیقات و فناوری، تهران، ایران
3 - دانشکده مدیریت و حسابداری، دانشگاه آزاد اسلامی قزوین، ایران (عهده¬دار مکاتبات)
4 - دانشکده مدیریت و حسابداری، دانشگاه آزاد اسلامی قزوین، ایران

Received: 2010-12-28 Accepted : 2011-08-09 Published : 2011-08-23

Keywords: Empowerment, Psychological Empowerment, Electronic banking and Electronic accounts,

Abstract :

An issue of great concern in the current literature which has attracted the attention of a lot of managers and researchers is empowerment. Similarly, one of the recurrent technologies in the third millennium in banking industry is electronic banking which is increasing dramatically. This paper examines the relationship between these two fundamental challenges in Mellat Bank,Iran. To this end, a psychological empowerment model, namely, sprits was used and two questionnaires were developed and administered to 134 employees and 150 key customers of Mellat Bank of Zanjan county. Data were analyzed using SPSS software. Given the correlational nature of the study, statistical analysis utilized included Spearman correlation coefficient. The results attested to a meaningful relationship between employees’ empowerment and realization of electronic banking.