The relationship between service quality organizations with customer satisfaction in mind the position of the private banks

Subject Areas : Journal of Educational Psychology

Masoome Shahri ¹ , Sahar Shahri ² , Solmaz Rahbar Farzami Hagh ³

1 - M.A of Educational Management, Faculty of Humanity, Tonekabon Branch, Islamic Azad University, Tonekabon, Iran
2 - M.A of Clinical Psychology, Faculty of Humanity, Tonekabon Branch, Islamic Azad University, Tonekabon, Iran
3 - M.A of Information Science and Knowledge, Tonekabon Branch, Islamic Azad University, Tonekabon, Iran

Received: 2015-07-14 Accepted : 2015-10-24 Published : 2016-03-01

Keywords: The service quality, customer satisfaction with the organization in mind,

Abstract :

The study population comprised all employees of private banks in Fars province, the number of 302 persons were selected using stratified random sampling. The instrument used in this research: a questionnaire quality of service and position of the mind of the customer. To analyze the data collected was analyzed using Spearman correlation and Kendal.