Proposing a Model for Social Performance Management of Governmental Organizations: A Case Study of Najaf Abad, Isfahan
Subject Areas : governmental managementMehdi Motahari 1 , Iraj Soltani 2 , Hamid Davazdah Emami 3
1 - Ph.D. Candidate, Khorasgan Branch, Islamic Azad University, Isfahan, Iran
2 - Associate professor of Management , Khorasgan Branch, Islamic Azad University, Isfahan, Iran
3 - Associate professor of Management , Khorasgan Branch, Islamic Azad University, Isfahan, Iran
Keywords: performance, Performance Management, Governmental Organizations, Social Performance,
Abstract :
One of the key factors for the survival of governments is constant promotion of performance management in their organizations. This means that if governmental organizations sufficiently respond to different needs of the society, they provide the basics for organizational development and growth. Since there was no model in the context of social performance management in governmental organizationsthis study aims to design this model. After approving the model using Delphi technique as well as gaining the opinions of experts in two intervals with over 80% agreement, the model was presented. Next, 10 major dimensions, 39 components, and 136 indexes were extracted as model items. Then, the model was tested by the panel of experts and it was approved. In terms of objective, result, and data, this study is descriptive and applied using both quantitive and qualitative data. The population of this study included governmental organizations of Najaf Abad. In the quantitative section, 94 researcher-made questionnaires were distributed among senior executives. Finally, for data analysis, confirmatory factor analysis and SPSS and Smart-PLs were used. The factor loadings of all items were above 0.4; therefore, the model was reliable. The objective was to present a model for governmental organizations to promote resilience in social accountability and excellence of governmental organizations in productivity.
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_||_Akbari,F.& Mahmoudi,M.& Arab,M. & Maleki,M. Kokbaye Soghi, F.(2006) ,Realization of the goals of the program of the development of the administrative system in the medical sciences universities of the Brigade of a group A in the Third Plan of Economic and Cultural Development of Iran. Journal of Health Management Research, 23, 68 [In Persian]
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Corbribent,J & Laughlin,R.(2009).Performance managemet systems: A conceptual model , Management Accounting Research, 20(4), 283-295
Dehghani saieazdi, M.&Saleh Olaya, M. & Kiani, B.& Kandarian,K.(2008). Analysis of EFQM Excellence Model Using Dynamic Systems, Journal of Management Science,3(12), 65-82. [In Persian]
Hadizadeh Moghaddam, A. (20016). Dual Models of Power Analysis and Organizational Policy, Quarterly Journal of Improvement Management Studies. 23-24, 176-159 [In Persian]
Harmon, P .(2015). Process Vetsus Functional Thinking, Business Proscess Management, ALL RIGTHS RESETVED, 16.
Hasanpour, K.& Ramze ghuian,gh. (2013), Investigating the relationship between employee turnover and performance at the Ministry of Economics and Finance. Economic Magazine,3 & 4 , 48,33[In Persian]
Jonker,J. (2002), Quality beyond the enterprise, Measuring Business Excellence , 6 (3) . 31, 35.
Khalil,T.(2004). Technology Management Success Key in Competition and Creating Wealth.Tehran, Office of Cultural Research[In Persian].
Khalili, K. & Soltani, A.& Nafar, m. (2015) ,Identification of components and indicators of team performance in Iranian government agencies. Governmental Administration,1, 55, 70[In Persian].
Klautzsch, E. A.(2017) , Social Media Performance Management leveraging Social Interactions along the customer journey .DISSERTATION of the university of ST.Gallen .School of Management Economics, Law,Social Sciences and International Affaris,18, 2 ,32.
Mir Sapasi ,N.& Mamarzadeh, kh.& Najaf Beigi,M.& Ali Zadeh,M. (2013). Introducing the pattern of government agencies, seasonal management of government agencies,2, 53-70. [In Persian].
Moauro A. (2017).Rating of Social Performance Management of Microfinance Institutions and Cooperative Banke, SWISS CAPACITY BUIDING FACILTY – SCBF, 1-16.
Namazzi, M. (2014),SPI4 Indicat Corresponding to Essntial .The business of Doing Good,2.
Nelarine,c & Larraine , G & Shaun , T.(2000).Managers Leading Diversity For Business Excellence – Journal of General Management, 25 .3, 69-78.
Pilbeam,S & Corbridge, M. (2006). People Resourcig Ccntemporary HRM in practice , London.Pearson Education Limited, 1-624.
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