Electronic Banking and Banks Counter Queue Density (Case study on the criteria of the queues in traditional and electronic banking)
Subject Areas : Business ManagementMohsen Mohammadloo 1 , Naser Hamidi 2 , Babak Hajkarimi 3
1 - Senior Manager of Industrial Management
2 - Assistant Professor and Faculty Member, Department of Management, Qazvin Unit, Islamic Azad University, Qazvin, Iran
3 - Faculty Member, Department of Management, Abhar Branch, Islamic Azad University, Abhar, Iran / PhD student Industrial Management
Keywords: Queuing theory, Electronic banking, Bank Melli Iran, Electronic government,
Abstract :
The phenomenon of waiting in queues, with the increase in population density and the increasing urbanization of societies, is expanding more than ever before. Queuing theory is of great importance as a statistical technique for problem solving and system analyzing. Banks, as one of the most significant economic institutions, play an important role in monetary policy implementation (expansion and contraction) of the government. Compared with developed countries, Iranian banks are extremely busy. This may be one of the first things that attracts one's attention on first arriving in a foreign country. In order to reduce crowdedness in the banks, useful instruments such as electronic banking can be used. Using new technologies in the field of economics is one of the indices of the establishment of the electronic government and banking as well as the change in defining the society and power. To assess the role of electronic banking in reducing the density of the bank counter queues, the data on two banking systems (traditional and electronic banking) were collected during six working days from the branches of Zanjan Melli Bank (Zanjan Branch office). Following the analysis of the data within the framework of queuing system models, the results indicating the role of electronic banking in reducing the density of Bank Melli counter queues were obtained.
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Alahayarifard, M. (2003). Comparative Study of Traditional Banking Services and Electronic Banking in Iran. Master Thesis, Central Islamic Azad University, (In Persian).
Azar, A., & Momeni, M. (1993). Statistics and Application in Management. Tehran: Samt Publication, (In Persian).
Donald, G., & Karl, M. H. (1993). Fundamentals of Lineage Theory. Translated by: Gh. H. Shahkar, Tehran: Tehran University Publication, (In Persian).
Duca J.V. and W.C.White sell (1995), “Credit Cards & Money Demand: A Crosssectional Study”, Journal of Money, Credit, and Banking, 27, 2, May, p4-23.
Iravani, M. R. (1993). Queuing Systems, Queuing Models. Tehran: University of Science and Technology, (In Persian).
Jahanbekam, S. (2007). Survey of Acceptance of Electronic Banking among Customers of Banks of Shiraz city Using the Technology Acceptance Model. Master Thesis, Tehran: Shaheed Beheshti University, (In Persian).
Joyce Wangui Gikandi a, Chris Bloor b, Adoption and effectiveness of electronic banking in Kenya, journal.
Laidler, David, E.W.(1985), The Demand for Money, Theories and Problems, (3e), Harper & Row. P78-81.
Loretta J. Mester(1995-2001,Q3 2003), Changes in the Use of Electronic, Means of Payment: Business Review.p29-32.
Modarres Yazdi, M. (1980). Theory of Queue. Tehran: Tehran University Press, (In Persian).
Mohseni, Sh. (2007). Investigating the Role of Electronic Banking in the Efficiency of Bank Operations, National Bank of Iran. Master Thesis, Tehran:Central Islamic Azad University, (In Persian).
Momeni, M., Mohagher, A., & Moshfegh, F. (2006). Evaluation of the Performance of the Employee Queue-Delivery System in Bank Sepah. Management Knowledge Magazine, 74, 1-2, (In Persian).
Sahut, Jean-Michel; Kucerova, Zuzana (2003); Enhance Banking Service Quality with Quality Function Deployment Approwch, p12-13.
Seyed Hamid Reza Pasandideh , Seyed Taghi Akhavan Niaki, Genetic application in a facility location problem with random demand within queuing framework, Springer Science+Business Media, 17 May LLC 2010,p1-10.
Sheikhani, S. (1999). Electronic Banking and its Managers in Iran. Tehran: Publisher of Monetary and Bank Research Institute, (In Persian).
Venus, D., & Mokhtaran, M. (2002). Electronic Banking and the Need for Its Development in Iran. Management Magazine, 67 & 68, (In Persian).
William rock, (2003), After The Hype E-commerce Payments Grow up A workshop forum co-sponsored by The Payment Cards Center of the Federal Reserve Bank of Philadelphia and the Electronic Commerce Payments Council of the Electronic Funds Transfer Association,p61-75.
