Effect of Customer to Customer Interactions on Satisfaction, Loyalty and Word of Mouth Advertisements of Customers (Case Study of Semnan Traveling and Tourism Agencies)

Subject Areas : policy making

N. Imankhan ¹ (Assistant Professor in Management, Islamic Azad University, Firouzkouh Branch, Firouzkouh, Iran(Corresponding Author),)
S. Eekani ² (Faculty Member in Management, Islamic Azad University, Chaloos Branch, Chaloos, Iran,)
M. Fakharyan ³ (Young Researchers Club, Islamic Azad University, Firouzkouh Branch, Firouzkouh, Iran,)

Received: 2015-10-13 Accepted : 2015-10-13 Published : 2014-01-01

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