New Strategic View on Brand: The Effect of Congruity, Reliability and Attachment on Customer Loyalty
Subject Areas :
policy making
mojtaba khansabbakh
1
,
shahnaz nayebzadeh
2
,
reihane sadat bakhshayesh
3
1 - Department of Management, Yazd Branch, Islamic Azad University, Yazd, Iran
2 - Department of Management, Yazd Branch, Islamic Azad University, Yazd, Iran
3 - Department of Management, Isfahan University, Isfahan, Iran
Received: 2019-03-13
Accepted : 2019-03-13
Published : 2018-03-01
Keywords:
References:
Aaker, D. (1991). Managing brand equity.New York: Free Press.
Aaker, D. A. (1996). Measuring brand equity across products and markets. California Management Review, 38(3), 102-20.
Brakus, J.J., Schmitt, B.H. and Zarantonello, L. (2009). Brand experience: what is it? How is itmeasured? Does it affect loyalty? Journal of Marketing, 73(3(, 52-68.
Barreda, Albert A. (2016). Online branding: Development of hotel branding through interactivity theory.Tourism Management, 57, 180-192.
Cardinale, Sylvia, Nguyen, Bang, Melewar, TC (2016).Place-based brand experience, place attachment and loyalty.Marketing Intelligence & Planning, 34(3), 54-67.
Chi, Hsin Kuang, Yeh, Huery Ren and Yang, Ya Ting (2009). The Impact of Brand Awareness on Consumer Purchase Intention: The Mediating Effect of Perceived Quality and Brand Loyalty. Journal of International Management Studies, 4(1), 1-18.
Chen, Cheng-Hsui, , Chen ,Shaw K., Ma, Chien-Lin (2016).Brand Experience and Customer Equity Prediction .Advances in Business and Management Forecasting, 11,19 – 38.
Delgado-Ballester, E. & Munuera-Aleman, J. L. (2001). Brand trust in the context of consumer loyalty. European Journal of marketing, 35(11), 1238- 1258.
Ding, Cherng G., Tseng ,Timmy H. (2015) .On the relationships among brand experience, hedonic emotions, and brand equity. European Journal of Marketing, 49 (7/8), 994-1015.
Herter, Márcia Maurer , Cristiane Pizzutti dos Santos, Diego Costa Pinto (2014). Man, I shop like a woman! The effects of gender and emotions on consumer shopping behaviour outcomes. International Journal of Retail & Distribution Management, 42 (9), 780-804.
Irem Erdogmus¸ and Isıl Budeyri-Turan (2012). The role of personality congruence, perceived quality and prestige on ready-to-wear brand loyalty. Journal of Fashion Marketing and Management, 16(4), 399-417.
Khan ,Imran , Rahman ,Zillur (2016). E-tail brand experience’s influence on e-brand trust and e-brand loyalty: The moderating role of gender. International Journal of Retail & Distribution Management, 44 (6), 588-606.
Keller, K. (1993). Conceptualizing, measuring, and managing customer-based brand equity. Journal of Marketing, 57(1),1-22.
Jumiati Sasmita Norazah Mohd Suki (2015). Young consumers’ insights on brand equity. International Journal of Retail & Distribution Management, 43(3), 276 – 292.
Kim Ngoc Phan, Nabil Ghantous (2013). Managing brand associations to drive customers’ trust and loyalty in Vietnamese banking. International Journal of Bank Marketing, 31(6), 456-480.
Quester, Pascale G., Karunaratna ,Amal , Goh, Li Kee (2000).Self‐congruity and product evaluation: a cross‐cultural study. Journal of Consumer Marketing, 17 (6), 525-535.
Lisboa Pedro Marcelo Torres Mário Gomes Augusto João Veríssimo (2015). Determining the causal relationships that affect consumer-based brand equity: The mediating effect of brand loyalty. Marketing Intelligence & Planning, 33(6),944-956.
Lu, Jinzhou, Xu, Yingjiao (2015).Chinese young consumers’ brand loyalty toward sportswear products: a perspective of self-congruity. Journal of Product & Brand Management, 24(4),365-376.
Ma, Jianya, Campos, Ana Cláudia, Li, Shanshi, Gardiner, Sarah, Scott, Noel (2016).Attention, emotion and hedonic service experiences: Managing and delivering services in the Asian Century. Worldwide Hospitality and Tourism Themes, 8 (1),53-60.
Muhammad Kashif, Mohsin Abdur Rehman, Lina Pileliene (2016). Customer perceived service quality and loyalty in Islamic banks: A collectivist cultural perspective. The TQM Journal, 28(1), 62-78,
Nayebzadeh, Shahnaz, Shahbazi, Parvaneh (2013). Investigating the relationship between risk aversion and loyalty to immovable in relation to the role of customer's trust and emotions in this relationship. Marketing Management Magazine, 21, 26-15.
Oh, Haemoon (2000). The Effect of Brand Class, Brand Awareness, and Price on Customer Value and Behavioral Intentions. Journal of Hospitality & Tourism Research, 24,136-151.
Pedeliento,Giuseppe, Andreini, Daniela, Bergamaschi, Mara and Salo (2016) .Brand and product attachment in an industrial context: The effects on brand loyalty. Industrial Marketing Management, 52, 194-206.
Ran Huang Stacy H Lee HaeJung Kim Leslie Evans (2015). The impact of brand experiences on brand resonance in multi-channel fashion retailing. Journal of Research in Interactive Marketing, 9 (2), 129 – 147.
Risitano, Marcello, Romano, Rosaria, Sorrentino ,Annarita , Quintano, Michele (2017) .The impact of consumer-brand engagement on brand experience and behavioural intentions: An Italian empirical study. British Food Journal, 119 (8), 1884-1896.
Schivinski,Bruno Dabrowski,Dariusz (2015) .The impact of brand communication on brand equity through Facebook. Journal of Research in Interactive Marketing, 9 (1), 31-53.
Šeric, Maja, Gil, Irene -Saura, Alejandro Mollá-Descals (2016). Can advanced technology affect customer-based brand equity in service firms? An empirical study in upscale hotels. Journal of Service Theory and Practice, 26(1), 2-27.
Shalom Levy Hayiel Hino (2016). Emotional brand attachment: a factor in customer-bank relationships. International Journal of Bank Marketing, 34 (2), 136 – 150.