List of Articles Bank Service Management Open Access Article Abstract Page Full-Text 1 - Evaluating Improvement in Bank Service Management and Customer Loyalty by Customer Knowledge Management and Mobile Banking (Case Study: Mellat Bank) نرگس رضائی ملک محمد رضائی ملک رضا توکلی مقدم Open Access Article Abstract Page Full-Text 2 - Evaluating Improvement in Bank Services Management by Customer Knowledge Management and Mobile Banking (Case Study: Mellat Bank) N. Rezaei-Malek M. Rezaei-Malek R. Tavakkoli-Moghaddam