List of Articles Service Recovery

• Open Access Article
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  1 - Assessing the Mediating Mechanism of Relationship Quality and the Moderating Effects of Prior Experience in ISP Service
  M. Mousakhani M. H. Nasrabadi
• Open Access Article
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  2 - The Effect of Service Recovery on Customers’ Secondary Satisfaction in Banking Industry by Considering the Roles of Emotions
  Wala Mirani Kambiz Heydarzadeh Mohammad Bemani Moghadam
• Open Access Article
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  3 - The Study of Impact of Service Recovery on Customer Satisfaction With Service Improvement
  Ghazal Shams Mohammad Reza Dalvi
• Open Access Article
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  4 - The Effect of Ethical Marketing on Brand Credit: Mediating a Service Recovery Strategy
  Behrooz Eskandarpoor Babak Heydari Iraqi somayeh saebnia
• Open Access Article
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  5 - Tourism policy and its international position With regard emphasis on service recovery in Mashhad City
  suroush Amiri زهرا رجائی