List of Articles conflict handling Open Access Article Abstract Page Full-Text 1 - The Effect of Relationship Marketing On Customer Retention through Customer Engagement Considering Customer Citizenship Behavior Reza Pourmohammad morad rezaei dizgah Open Access Article Abstract Page Full-Text 2 - Study of Impact Factors of Relationship Marketing in Loyalty Customers in Kerman Balan Agency B. Alishiri M.A.F. Bonabi H. Abdollahi