تأثیر پاداش و رفتار ارادی بر حمایت سازمانی ادراک شده، تبادل رهبرـ عضو، رفتار شهروندی سازمانی، تعهد عاطفی و عملکرد وظیفۀ کارکنان ستادی آموزش و پرورش شهر اصفهان
محورهای موضوعی : تربیتیمحمدعلی نادی 1 , نزهت الزمان مشفقی 2 , فاطمه اکبری کوشکچه 3
1 - عضو هیأت علمی دانشگاه آزاداسلامی واحد اصفهان (خوراسگان)، اصفهان، ایران
2 - دانشجوی دکتری دانشگاه آزاد اسلامی واحد اصفهان (خوراسگان)، اصفهان، ایران
3 - کارشناس ارشد، دانشگاه آزاد اسلامی واحد اصفهان (خوراسگان)، اصفهان، ایران
کلید واژه: رفتار شهروند سازمانی و کارکنان ستادی آموزش و پرورش, رفتارهای ارادی, پاداش, تبادل رهبرـ عضو, حمایت سازمانی ادراک شده,
چکیده مقاله :
این پژوهش با هدف بررسی تأثیر پاداش و رفتارهای ارادی بر حمایت سازمانی ادراک شده، تبادل رهبرـ عضو، رفتار شهروندی سازمانی، تعهد عاطفی و عملکرد کارکنان ستادی آموزش و پرورش شهر اصفهان به اجرا درآمد. روش پژوهش توصیفی از نوع همبستگی و جامعه آماری آن کلیه کارکنان ستادی نواحی ششگانۀ آموزش و پرورش شهر اصفهان بودند که به کمک روش نمونه‌گیری تصادفی سهمی مبتنی بر حجم، 269 نفر از آنها به‌عنوان نمونه انتخاب شدند. به‌منظور گردآوری داده‌های پژوهش، از پرسشنامه‌های عدالت توزیعی، عدالت رویه‌ای، مشارکت، قدردانی و توجه، پاداش‌های احتمالی، تنبیه غیرمحتمل، رفتار شهروندی سازمانی، حمایت سازمانی ادراک شده، تبادل رهبرـ عضو، تعهد عاطفی و عملکرد استفاده شد. داده‌های حاصل از پژوهش با روش مدل‌سازی معادلات ساختاری تحلیل شد. یافته‌ها نشان داد که عدالت توزیعی، عدالت رویه‌ای، مشارکت، قدردانی و تبادل رهبرـ عضو بر حمایت سازمانی ادراک شده، عدالت توزیعی، پاداش‌های محتمل و تنبیه غیرمحتمل و رفتار شهروندی بر تبادل رهبرـ عضو و تبادل رهبرـ عضو و رفتار شهروندی سازمانی نیز بر عملکرد وظیفه، حمایت سازمانی و تعهد عاطفی در سطح (01/0≥P ) تأثیر معنادار دارند. همچنین مدل مفهومی پژوهش برازش گردید. شاخص‌های برازش مدل حاکی از تأیید براساس داده‌های پژوهش است.
This study aimed to investigate the effect of reward and involuntary behaviors, perceived organizational support, leader-member exchange, organizational citizenship behavior, emotional commitment and performance of the staff education was conducted in Isfahan. In order to collect research data, the distributive, procedural justice, participation, appreciation and attention, potential rewards, punishment is unlikely, organizational citizenship behavior, perceived organizational support, leader-member exchange, emotional commitment and performance were . Data from the study were analyzed using structural equation modeling. The results showed that distributive justice, procedural justice, participation, appreciation and perceived organizational support for leader-member exchange, distributive justice, reward and punishment improbable possible and OCB the leader-member exchange and the exchange of leader-member and behavior organizational citizenship on task performance, organizational support and emotional commitment levels (P≤0.01) have a significant impact. The conceptual model was fitted. Indicators approved the model is based on research data.
Al-Hussami. (2008). A study of nurses job satisfaction: the relationship to organizational commitment, perceived organizational support, Transactional Leadership, Transformational Leadership, and level of education, Europian Journal of Scientific Research. 22(2): 286-295.
Alotaibi, GA. (2005). Antecedents of organizational citizenship Bihavior, A study of public personal in Kuwait. Public Personal Management, 30(3): 350-363.
Atwater, L., Carmeli, A. (2009). Leader- member exchange, feelings of energy, and involvement in creative work. The Leadership Quarterly 2009, doi: 10-1016/J.
Allen, N.J. & Meyer, J.P. (1997). The measurement and antecedenceofaffective, continuance and normative commitment to the organizational. Joural of Occupational Psychology. 63, 1-18.
Bell, S.J., & Menguc, B. (2002). “The employee – organization relationship, organizational citizenship behaviors, and superior service quality”, Journal of Retailing, 78, 131-146.
Cohen-Charash, Y. & Spector, P.E. (2001). The Role of Justice in Organizations: a Metaanalysis, Organizational Behavior Human Decision Process, Vol. 86, pp.278–321.
Cohen, A. (2006). The relationship between multiple commitments and organizational citizenship behavior in Arab and Jewish culture. School of political science. Division if public Aadministration. University of Haifa.
Dawley, D.D., Virginia, W., Andrews, M.C., Carolina, N., Bucklew, N.S. (2007). Mentoring, supervisor support, and perceived organizational support: What matters most? Organization Development Journal, 29(3), 235-247.
Durif, Fabien; Geay, Bénédicte and Graf, Raoul. (2012). Do key account managers focus too much on commercial performance? A cognitive mapping application, Journal of Business Research, Published by Elsevier Inc.
Erd. gan, B., Liden, R.C, Kraimer M.L. (2006). Justice and leader-member exchange: The moderating role of organizational culture. Academy of management journal, 49(2):395-406.
Eisenberger, R., Fasolo, P., and Davis– LaMastro. (1990). “Perceived organizational support and employee diligence, commitment and innovation”. Journal of Applied Psychology, 75, PP: 51-59.
Graen, G.B., & Uhl-Bien, M. (1995). Development of leader-member exchange (LMX) theory of leadership over 25 years: Applying a multilevel Multi-domain perspective. Leadership Quarterly, 6, 219–247.
Gault, LQ., Frank, ML. (2002). Organizational commitment across three sectores: puplic, nonprofit, and for profit. The Journal of Puplic Personal Management, 31(2): 207-210.
Huang, J.H., Jin, B.H., & Yang, C. (2004). “Satisfaction with business-to-employee benefit systems and organizational citizenship behavior”, International Journal of Manpower, 25(2).
Lambert, Eric. (2003). The Impact of organizational Justice on Correctional Stalf.Journal of Criminal Justice, 31(2), 155-168.
Lamastro, V. (2000). Commitment and perceived organizational support.
National Forum, V13, N.3. Levinson, H. (1965). Reciprocation: The relationship between man and organization. Administrative Science Quarterly. (9):370 -390.
Moorman, R.H., Blakely, G.L., & Niehoff, B.P. (1998). Does perceived organizational support mediate the relationship between procedural justice and organizational citizenship behavior? Academy of Management Journal, 41, 351–357.
Price, J.L., & Mueller. C.W. (1986). "Absenteeism and turnover among hospital employees". Greenwich, Connecticut: JAI Press.
Podsakoff, P.M., Todor, W.D., & Skov, R. (1982). Effects of leader performance Contingent and noncontingent reward and punishment behaviors on subordinate Performance and satisfaction. Academy of Management Journal, 25, 812-821.
Podsakoff, P.M., MacKenzie, S.B., Paine, J.B., & Bachrach, D.G. (2000). “Organizational citizenship behaviors: A critical review of the theoretical and empirical literature and suggestions for future research”. Journal of Management, 6(3), 513-563.
Rhoades. L., & Eisenberger, R. (2002). Perceived organizational support: Areview of the literature. Journal of Applied Psychology.87 (4), 698-714.
Ruder, G. (2003). The Relationship among Organizational Justice, Trust, and Role Breadth Self-Efficacy. Tesees of Philosophy in Human Development.
Scandura, TA., Graen, GB., Novak. (1986). When Managers Decide not to Decide autocrtially: An investigation of leader -member exchange and decision influence. Journal of applied psychology, 71:519-585.
Shore, L.M., & Shore, T.H. (1995). Perceived organizational support andOrganizational justice. In R. Cropanzano & K.M. Kacmar (Eds.), Organizational politics, justice, and support: Managing social climate at work (pp. 149–164). Westport, CT: Quorum Press.
Wat, D., Shafer, M. (2005). Equity and relationship quality influences on organizational citizenship behaviors: the mediating role of trust in the supervisor and empowerment. Journal Personnel Review, 34, #4.
Wayne, S.J., Shore, L.M., & Liden, R.C. (1997). Perceived organizational Support and leader–member exchange: A social exchange perspective. Academy of Management Journal, 40, 82–111.
Wayne, S.J., ShoSre, L.M., Bommber, W.M., Tetrick, LE. (2002). the Role of Fair Treatment and Rewards in Perceptions of Organizational Support and Leader-Member Exchange. Journal of Applied Psychology, 87, 3, 590-598.
Williams, L.J., Anderson, S.E. (1991). Job satisfaction and organizational commitment as predictors of organizational citizenship behaviors. Journal of Management, 17, 601-617.
Zampetakis, L.A., Beldekos, P., Moustakis, V.S. (2009). “Day-to-day” entreneurship within organizations: The role of trait Emptional Intelligence and Perceived organizational support. European Management Journal, 27, 165-175.
