ارزشیابی نظام پیشنهادها برمبنای مدل CIPP
محورهای موضوعی : مدیریت بازرگانی
فرج اله رهنورد
1
(استادیار موسسه عالی آموزش و پژوهش مدیریت و برنامه ریزی)
کلید واژه: زمینه, فرایند, نظام پیشنهادها- ارزشیابی- مدل CIPP, ساختار نظام پیشنهادها, برونداد, و درونداد,
چکیده مقاله :
به دنبال مصوبه سال 1379 شورایعالی اداری مبنی بر الزام دستگاههای اجرایی بخش دولتی به طراحی و استقرار "نظام پذیرش و بررسی پیشنهادها"، سازمانهای مختلف با رویکردهای متفاوتی سعی کردن نظام پیشنهادها را به اجرا در آورند. مقاله حاضر کوششی است در جهت ارزیابی این نظام برمبنای مدل CIPP در شرکت مخابرات استان یزد تا بتوان با شناخت کاستی‌های مختلف آن در جهت بهینه سازی نظام تلاش نمود. بر این اساس چهار قسمت اصلی نظام پیشنهادها یعنی زمینه، درونداد، فرآیند و برونداد آن مورد بررسی و ارزیابی قرار گرفت. یافته‌های این پژوهش نشان می دهد که، میزان سازگاری نظام پیشنهادها درشرکت مخابرات با شرایط وضعی آن و همچنین درجه مطلوبیت فرایند نظام پیشنهادها در حد متوسط است، ولی میزان مطلوبیت دروندادها، و میزان تحقق اهداف نظام پیشنهادها در شرکت مخابرات استان یزد زیر حد متوسط می‌باشد. بنابراین، لازم است با تعدیل شرایط محیطی و انجام تمهیدات مدیریتی درجه موفقیت آن افزایش یابد.
According to the Resolution of Administrative Supreme Council in 1379, all public sector agencies are obliged to design and implement suggestion system. This article tries to evaluate this system based on the CIPP Model in the Yazd Branch of Tele Communication Company. Based on this model, four dimensions of suggestion system – Context, Input, Process, and Output - were evaluated to find and improve its deficiencies. The results of this research indicate that the adaptability of the suggestion system with the situational variables in this public company and the desirability of its process are at an average level. Meanwhile, its effectiveness and its input desirability are under expectation. Therefore, it is necessary to enhance its degree of success by modifying environmental conditions and doing managerial actions.
Bowen, D. and Lawler, E. (1995), “Empowering service employees”, Sloan Management Review, Vol. 36 No. 4, pp. 73-84.
Carrier, C. (1998), Employee Creativity and Suggestion Programs: An Empirical Study, Creativity and Innovation Management, 7(2).
Cole, R. E., Bacdayan, P., and White, B. J., (1993), Quality, Participation, and Competitiveness, California Management Review, 35(3), 68-81.
Crosby, B. (2000), Participation Revisited: A Managerial Perspective, Center for Democracy and Governance, Washington, DC: U.S. Agency for International Development.
Ellerman,D. (2001), From Employee Ownership to Workplace Democracy Via ‘Residual Claimancy”, World Bank.
Imai, M. (1986), Kaizen: The Key to Japan's Competitive Success, Random House Business Division, New York.
Knight, D., Pearce, C. L., Smith, K. G., Olian, J. D., Sims, H.P., Smith, K.A., & Flood, P., (1999), Top management team diversity, group processes and strategic consensus. Strategic Management Journal, 20, pp.445-465.
Locke, E. A., Schweiger, D. M. (1979), Participation in Decision-Making: One More Look, Research in Organizational Behaviour, 1, 265-339.
McLagan, P. and Nel, C. (1996), The Shift to Participation , People Dynamics, 14(5), pp.12-17.
Miller, J. G., and Miller, J. L. (1991), A Living Systems Analysis of Organizational Pathology, Behavioral Science, 36(4).
Milner, E., Kinnell, M., and Usherwood, B. (1995), Employee Suggestion Schemes: A Management Tool for the 1900s?, Library Management, 16(3), 3-8.
Mishra, J. M. (1994), Employee Suggestion Programs in the Healh Care Field: The Rewards of Involvement, Public Personnel Management, 23(4), 587-592.
Ponsford, N. R., and Carpenter, P. J. (1968), An Analytical Approach to Employee Involvement and Participation, Personnel Review, 7(2), 11-17.
Putnam, R. P. (1993), Making Democracy Work: Civic Traditions in Modern Italy. Princeton, NJ, Princeton University Press.
Rogers, J., Streeck, W. (1995), "The Study of Councils: Concepts and Problems", Works Councils, IL: University of Chicago Press, Chicago.
Sargeant, M. (2001), Employee Consultation, Employee Relations, 23(5), 483-497.
Sashkin, M. (1984), “Participative Management is an Ethical Imperative”, Organizational Dynamics, 5-22.
Stufflebeam, D. L. (1972), The relevance of the CIPP evaluation model for educational accountability. SRIS Quarterly, 5(1).
Stufflebeam, D. L. (2001). The Metaevaluation Imperative. American Journal of Evaluation, 22(2), 183-209.
Stufflebeam, D. L. (1971). Educational Evaluation and Decision Making, Itasca, Illinois: F.E. Peacock Publishers.
Trunko, M. E. (1993), Open to Suggestions, HR Magazine, 38.
Wever, K. S. (1995), Negotiating Competitiveness: Employment Relations in Germany and theUnited States, Harvard Business School Press, Boston.
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Bowen, D. and Lawler, E. (1995), “Empowering service employees”, Sloan Management Review, Vol. 36 No. 4, pp. 73-84.
Carrier, C. (1998), Employee Creativity and Suggestion Programs: An Empirical Study, Creativity and Innovation Management, 7(2).
Cole, R. E., Bacdayan, P., and White, B. J., (1993), Quality, Participation, and Competitiveness, California Management Review, 35(3), 68-81.
Crosby, B. (2000), Participation Revisited: A Managerial Perspective, Center for Democracy and Governance, Washington, DC: U.S. Agency for International Development.
Ellerman,D. (2001), From Employee Ownership to Workplace Democracy Via ‘Residual Claimancy”, World Bank.
Imai, M. (1986), Kaizen: The Key to Japan's Competitive Success, Random House Business Division, New York.
Knight, D., Pearce, C. L., Smith, K. G., Olian, J. D., Sims, H.P., Smith, K.A., & Flood, P., (1999), Top management team diversity, group processes and strategic consensus. Strategic Management Journal, 20, pp.445-465.
Locke, E. A., Schweiger, D. M. (1979), Participation in Decision-Making: One More Look, Research in Organizational Behaviour, 1, 265-339.
McLagan, P. and Nel, C. (1996), The Shift to Participation , People Dynamics, 14(5), pp.12-17.
Miller, J. G., and Miller, J. L. (1991), A Living Systems Analysis of Organizational Pathology, Behavioral Science, 36(4).
Milner, E., Kinnell, M., and Usherwood, B. (1995), Employee Suggestion Schemes: A Management Tool for the 1900s?, Library Management, 16(3), 3-8.
Mishra, J. M. (1994), Employee Suggestion Programs in the Healh Care Field: The Rewards of Involvement, Public Personnel Management, 23(4), 587-592.
Ponsford, N. R., and Carpenter, P. J. (1968), An Analytical Approach to Employee Involvement and Participation, Personnel Review, 7(2), 11-17.
Putnam, R. P. (1993), Making Democracy Work: Civic Traditions in Modern Italy. Princeton, NJ, Princeton University Press.
Rogers, J., Streeck, W. (1995), "The Study of Councils: Concepts and Problems", Works Councils, IL: University of Chicago Press, Chicago.
Sargeant, M. (2001), Employee Consultation, Employee Relations, 23(5), 483-497.
Sashkin, M. (1984), “Participative Management is an Ethical Imperative”, Organizational Dynamics, 5-22.
Stufflebeam, D. L. (1972), The relevance of the CIPP evaluation model for educational accountability. SRIS Quarterly, 5(1).
Stufflebeam, D. L. (2001). The Metaevaluation Imperative. American Journal of Evaluation, 22(2), 183-209.
Stufflebeam, D. L. (1971). Educational Evaluation and Decision Making, Itasca, Illinois: F.E. Peacock Publishers.
Trunko, M. E. (1993), Open to Suggestions, HR Magazine, 38.
Wever, K. S. (1995), Negotiating Competitiveness: Employment Relations in Germany and theUnited States, Harvard Business School Press, Boston.
