بازشناسی مولفه های صلاحیت های دیجیتالی از تجربه کارکنان بانک

الموضوعات :

عبدالحمید مصلی نژاد ¹ , محمدرضا دلوی ² , سعید آقاسی ³

1 -
2 - محمدرضا دلوی دانشیار، گروه مدیریت، واحد دهاقان، دانشگاه آزاد اسلامی، دهاقان، ایران.
3 - استادیار، گروه مدیریت، واحد دهاقان، دانشگاه آزاد اسلامی، دهاقان، ایران

تاريخ الإرسال : 24 السبت , ذو القعدة, 1445 تاريخ التأكيد : 24 الجمعة , ربيع الأول, 1446 تاريخ الإصدار : 03 الثلاثاء , جمادى الأولى, 1446

الکلمات المفتاحية: صلاحیت, صلاحیت های دیجیتالی, تجربه کارکنان,

ملخص المقالة :

زمینه و هدف:. طبق مطالعات، بقای سازمان های امروزی نه ‌تنها به افزایش بهره‌وری ، بلکه به تحول دیجیتال بستگی دارد. پژوهش حاضر با هدف بازشناسی مولفه های صلاحیت های دیجیتالی از تجربه کارکنان بانک انجام شد.  

روش تحقیق: روش پژوهش حاضر، تحلیل محتوا می باشد و از 14 نفر از صاحب‌نظران مطلع حوزه موردمطالعه با استفاده از روش نمونه‌گیری هدفمند تا اشباع نظری مصاحبه عمیق به عمل آمد. داده‌ها با استفاده از نرم افزار اطلسTI.8 طی چند مرحله کدگذاری باز و محوری و نظری مورد تجزیه ‌وتحلیل قرار گرفت.

یافته‎ها: یافته ها نشان داد مولفه های صلاحیت های دیجیتالی از تجربه کارکنان بر چگونگی صلاحیت های شناختی فناورانه، صلاحیت های فنی و صلاحیت های عملیاتی دلالت دارد. به ترتیب صلاحیت های شناختی فناورانه، صلاحیت های فنی و صلاحیت های عملیاتی در رتبه اول تا سوم قرار گرفتند.

نتیجه گیری: برای ارتقای صلاحیت های دیجیتالی در بانک ها، مدیران بایستی بر مولفه های آن به ترتیب اولویت تاکید داشته باشند.

المصادر:

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