تأثیر ادراک از معیارهای مالی و غیرمالی ارزیابی عملکرد بر انگیزش و پیامدهای رفتاری کارکنان اداره آب و فاضلاب اهواز

الموضوعات :

حاتم خلیلی پور ¹ (دانشجوی دکتری گروه مدیریت دولتی، دانشکده مدیریت و اقتصاد، دانشگاه لرستان،لرستان، ایران)
مهدی نداف ² (دانشیار گروه مدیریت بازرگانی، دانشکده اقتصاد و علوم اجتماعی، دانشگاه شهید چمران اهواز، اهواز، ایران.)
حسنعلی سینایی ³ (استاد گروه مدیریت بازرگانی، دانشکده اقتصاد و علوم اجتماعی، دانشگاه شهید چمران اهواز، اهواز، ایران)

تاريخ الإرسال : 07 الثلاثاء , شعبان, 1441 تاريخ التأكيد : 07 الثلاثاء , ذو الحجة, 1441 تاريخ الإصدار : 16 الخميس , صفر, 1443

الکلمات المفتاحية: تعهد سازمانی, رضایت شغلی, معیارهای ارزیابی عملکرد, رفتار شهروندی سازمانی, انگیزش,

ملخص المقالة :

در دنیای رقابتی امروز، با سرعت گرفتن پیشرفت‌های علم و تکنولوژی و با نظر به اینکه منابع انسانی سرمایه‌های بنیادی و نیروی محرکه هرگونه تغییر و تحول در سازمان هستند، تنها سازمان‌هایی می‌توانند به حیات خود ادامه دهند که نقش مهم و استراتژیک منابع انسانی را درک کرده، انگیزش، رضایت، تعهد سازمانی و رفتار شهروندی سازمانی آنها را از طریق به‌کارگیری روش‌ها و فنون جدید مدیریتی ارتقا دهند. برای تحقق این امر، به‌کارگیری نظام‌های ارزشیابی عملکرد ازجمله وظایف مهم مدیریت منابع انسانی است. ازاین‌رو تحقیق حاضر به مطالعه ضرورت ارزیابی عملکرد کارکنان، کارکردها و شیوه‌های نوین آن، با استفاده از روش کتابخانه‌ای پرداخته است. هدف از پژوهش حاضر بررسی تأثیر ادراک از معیارهای مالی و غیرمالی ارزیابی عملکرد برانگیزش، رضایت شغلی، تعهدسازمانی و رفتارشهروندی سازمانی است. پژوهش ازنظر نحوه گردآوری داده‌ها از نوع توصیفی- همبستگی و ازنظر هدف کاربردی است. جامعه آماری پژوهش کارکنان اداره آب و فاضلاب شهر اهواز است که تعداد آنها 1300 نفر بود و یک نمونه به حجم 299 نفر با بهره‌گیری از روش تصادفی طبقه‌ای در دسترس از آن انتخاب گردید. جهت جمع‌آوری داده‌ها و سنجش متغیرها، از پرسشنامه استفاده شد. برای ارزیابی اعتبار پرسشنامه از روایی صوری استفاده گردید و برای محاسبه پایایی ابزار، از ضریب آلفای کرونباخ بهره‌گیری شد. جهت آزمون فرضیه‌ها از ضریب همبستگی و مدل معادلات ساختاری با استفاده از نرم‌افزارspss نسخه 22 و آموس نسخه 18 استفاده شد. نتایج بررسی فرضیه‌ها نشان می‌دهد معیارهای مالی ارزیابی عملکرد تأثیر معناداری بر انگیزش درونی دارد. معیارهای غیرمالی ارزیابی عملکرد تأثیر معناداری بر انگیزش درونی دارد. انگیزش درونی و بیرونی تأثیر معناداری بر رضایت شغلی دارد. انگیزش درونی و بیرونی تأثیر معناداری بر تعهدسازمانی دارد. انگیزش درونی و بیرونی تأثیر معناداری بر رفتار شهروندی سازمانی دارد.

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