Designing and Explaining a Business Process Management (BPM) Model with a Performance Improvement Approach in Service-Based Companies: A Mixed Research

Subject Areas : business management

mahin dolati ¹ , Mirzahasan Hosseini ² , Hossein Vazifehdoost ³ , Jamshid Edalatian- Shahriari ⁴

1 - Department of Intrapreneurship, Science and Research Branch, , Islamic Azad University ,Tehran, Iran
2 - Department of Business Management, Payame Noor University ,Tehran, Iran
3 - Department of Business Management, Science and Research Branch, Islamic Azad University, Tehran, Iran.
4 - Department of Industrial management, central Tehran branch, Islamic Azad university, Tehran, Iran.

Received: 2020-10-09 Accepted : 2020-11-13 Published : 2020-12-21

Keywords: Tehran, Business process management, Service-Based Companies, Mixed Research,

Abstract :

The need for efficient management, accurate budgeting and planning with an integrated, flexible and intelligent organizational strategy is an important step in rationalization the process and the future of the company. Designing and explaining the business process management model with a performance improvement approach in service-oriented companies in Tehran is the main purpose of this research. The research method was Exploratory mixed (qualitative (Grounded theory) with a statistical sample of 16 people by unstructured interview method and quantitative (survey) with a statistical sample of 368 people). Qualitative results show the formulation of the concepts of economy-oriented, knowledge-oriented, opportunity-oriented in critical conditions and customer-oriented (causal factors), governance-oriented and technology-oriented (contextual factors), competency-oriented and participation-oriented (strategies) and favorable organizational climate (intervention factor) leads to performance-oriented consequences with the aim of promoting and succeeding organizational programs in relation to the central category of optimal business process management. Quantitative results also confirmed the paradigm model of extractive quality and showed that all these factors have an impact on optimal business process management