Investigation of Brand Identity and Brand Resonance's Role in Customer Brand Engagement

Subject Areas : business management

zahra shirazian ¹ (Department of Management, Faculty of Management, Malayer branch, Islamic Azad University, ,Malayer ,Iran.)

Received: 2019-07-02 Accepted : 2019-08-11 Published : 2019-12-22

Keywords: Brand Identity, Brand Resonance, Customer Brand Engagement,

Abstract :

Research shows that identity and brand resilience affect the mental conflicts of customers and organizations can plan long-term benefits by planning. A leading study was conducted to investigate the effect of identity and brand resilience on customer brand affairs of Irankhodro Company's dealers in Hamedan city. This research was a practical, quantitative, and cross-sectional study. The statistical population of this research was customers of Irankhodro Company's dealerships in Hamedan city. A sample of 384 members was selected randomly and without placement. The data collection tool was a standard questionnaire whose validity and reliability were verified and confirmed The content validity method was used to evaluate the validity and reliability of the Cronbach Alpha method was used. In order to analyze the data, structural equations based on partial least squares were used and implemented with Smart Pilar software. The findings show that identity and brand resonance and their components have a significant effect on consumer brand involvement, with the exception of active participation component.