Investigating the relationship between organizational incivility and employee turnover intention with the mediating role of emotional exhaustion of employees
Subject Areas : Human Capital Empowermentvahid mirzaei 1 , elham sahraei 2
1 - Assistant Professor, Department of Management, Islamic Azad University, Bojnourd, Iran
2 - PhD student in public administration, human resources major, Islamic Azad University, Bojnord, Iran
Keywords: organizational incivility, turnover Intention, Emotional exhaustion, Agricultural Jihad Organization,
Abstract :
Incivility on the part of some employees, while distorting the reputation and image of the organization, leaves a significant negative impact on the organization's performance, as well as interpersonal relations and the spirit of cooperation of employees. Based on this, the present study aims to investigate the relationship between organizational incivility and the intention to move employees, playing a mediating role. Emotional exhaustion of employees took place. This research was applied in terms of purpose, and descriptive-survey in terms of method and correlational nature. The statistical population of the research included all the employees of Bojnourd Agricultural Jihad Organization. Due to the limited population, the census method was used. The information needed in the theoretical part was used through library studies and the data needed to test the research hypotheses through questionnaires, so as to measure the organizational uncivilization questionnaire of Blau and Anderson (2005), the intention to move employees, Jang and colleagues (2010), the emotional exhaustion of our employees, Sledge and Jackson (2009), were used. The reliability of the mentioned questionnaire was obtained by using Cronbach's alpha coefficient for the variables of organizational uncivilization (0.95), intention to move employees (0.852) and emotional exhaustion of employees (0.91) and the validity of the content and form of the questionnaire was also confirmed. was placed Data analysis was done using SPSS 24 software and Amos 22 software.
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فرجی، و حمیدرضا؛ میرزایی، وحید؛ سرو آزاد، نوید. (1403). بررسی رابطه بین سکوت سازمانی و تمایل به ترک شغل با نقش میانجی اوباشگری سازمانی )مورد مطالعه: کارکنان بیمارستان قائم مشهد). توانمندسازی سرمایه انسانی.7(3).2
میرزاآقاسی کیاکلایی، میترا؛ رجایی‌پور، سعید. (1397). بی تمدنی در محل کار و تبعات سازمانی آن، چهارمین کنفرانس بین المللی پژوهش های مدیریت و علوم انسانی در ایران،دانشگاه تهران.
درخور، سارا، ارشدی، نسرین و هاشمی، اسماعیل. (1396).طراحی و آزمودن الگویی از برخی پیامدهای مشاهده بی نزاکتی در محیط کار، فصلنامه پژوهش های روان شناسی اجتماعی،7(28) 40-23.
کرمی، مهدی، ضیاءالدینی، محمد، ناظر، محمد، کرمی، ناهید. (1396).ارتباط بین ادراک طردشدگی با بی نزاکتی در محیط کار در کارکنان درمانی دانشگاه علوم پزشکی رفسنجان. سلامت جامعه، 9 (4) 72-80.
distress. Journal of Management Development, 37(3), 226-242 Abubakar, A. M. (2018). Linking work-family interference, workplace incivility, gender and psychological
Ali shah, iqtidear, fakhar zainab, Ahmad, m, shakil, zaman, Khalid (2010), “measuring push, pull and personal factors affecting turnover intention: a case of university teachers in Pakistan”, review of economic and business studies, vvolume 3, issue 1, pp. 167-192.
Agervold*, M., & Mikkelsen, E. G. (2004). Relationships between bullying, psychosocial work environment and individual stress reactions. Work & Stress, 18(4), 336-351. Ainsworth, M. S. (1989). Attachments beyond infancy. American psychologist, 44(4), 70939 .39
Akhtar, S., Luqman, R., Raza, F., Riaz, H., Tufail, H. S., & Shahid, J. (2017). The impact o workplace incivility on the psychological wellbeing of employees through emotional exhaustion. European Online Journal of Natural and Social Sciences, 6(3), pp-492.
Anderson, M. B. G., & Iwanicki, E. F. (1984). Teacher motivation and its relationship to burnout. EdGaines, J., & Jermier, J. M. (1983). Emotional exhaustion in a high stress organization. Academy of Management journal, 26(4), 567-586.ucational Administration Quarterly, 20(2), 109-132.
Andersson, L. M., & Pearson, C. M. (1999). Tit for tat? The spiraling effect of incivility in the workplace. Academy of management review, 24(3), 452-471.
Anjum, M. A., Parvez, A., & Ahmed, A. (2017). Relationship dynamics of burnout, turnover intentions and workplace incivility perceptions. Business & Economic Review, 9(3), 155-172.
Bowling, N. A., & Beehr, T. A. (2006). Workplace harassment from the victim's perspective: a theoretical model and meta-analysis. Journal of applied psychology, 91(5), 998
Balliet, D., & Ferris, D. L. (2013). Ostracism and prosocial behavior: A social dilemma perspective. Organizational Behavior and Human Decision Processes, 120(2), 298-308.
Baron, R. A. (2004). Workplace aggression and violence: Insights from basic research. In R. W. Griffith.
Beattie, L., & Griffin, B. (2014). Day-level fluctuations in stress and engagement in response to workplace incivility: A diary study. Work & Stress, 28(2), 124-142.
Bibi, Z., Karim, J., & ud Din, S. (2013). Workplace incivility and counterproductive work behavior: Moderating role of emotional intelligence. Pakistan Journal of Psychological Research, 28(2).
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