Designing and presenting a model for improving the job performance of human resources with the help of electronic learning and validating it in in Melli Bank

Subject Areas : dd

Farahnaz Kasraei yeganeh ¹ , Mehdi Zirak ² , Ahmad Akbari ³ , Hossein Momeni Mahmoui ⁴ , Yusuf Mahdipour ⁵

1 - PhD Student in Educational Adminstration, Department of Educational Sciences, Torbat Heydariyeh Branch, Islamic Azad University, Torbat Heydariyeh, Iran
2 - Assistant Professor, Department of Educational Sciences, Torbat Heydariyeh BranchIslamic Azad University, Torbat Heydariyeh, Iran
3 - Assistant Professor, Department of Educational Sciences, Bardaskan Branch, IslamicAzad University, Bardaskan, Iran
4 - Associate Professor, Department of Educational Sciences, Torbat Heydariyeh Branch, Islamic Azad University, Torbat Heydariyeh, Iran
5 - Associate Professor of Educational Management, Faculty of Paramedicine, Heydarieh University of Medical Sciences, Torbat Heydarieh, Razavi Khorasan, Iran

Received: 2023-01-10 Accepted : 2023-02-12 Published : 2023-08-23

Keywords: performance, job performance, E-Learning, Learning Model,

Abstract :

Taking advantage of electronic learning courses makes people use newer methods to expand their job skills compared to previous generations. The present study was developed with the aim of designing a model for improving the job performance of human resources with the help of e-learning and validating it in Melli Bank.The research philosophy is mixed with the exploratory approach and the research strategy in the qualitative part is content analysis and in the quantitative part, survey. The statistical sample in the qualitative stage is 12 people from state bank managers and professors in the field of public administration and education, who were selected using the saturation principle and using the snowball method, and in the quantitative part, the employees of Melli Bank in the official office in Mashhad in the number of There were 160 people. The method of data collection is semi-structured interviews in the qualitative part and questionnaires in the quantitative part. For data analysis in the qualitative part, Max Kyuda software and in the quantitative part, spss 22 software and PLS software were used..The findings of the research in the model of improving the job performance of human resources with the help of e-learning include 5 dimensions of electronic infrastructure, e-learning elements, job performance management process, job performance improvement and environmental interventionists with 14 components. showed that the mentioned model has the required validity. By using programs and e-learning capabilities, the job performance of employees can be improved