List of Articles Electronic customer relationship management

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  1 - Identifying and prioritizing success factors in E-CRM using OPA (Case study: Parsian Insurance)
  Mahnaz Zarei Mahbubeh Shojayi
• Open Access Article
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  2 - Determining the Dimensions of Electronic Customer Relationship Management (E-CRM) in Gharzolhasaneh Mehr Iran Bank
  Mohamad Ali Tadayon Reza Ebrahimzade Dastgerdi Alborz Gheitani Mehrdad Sadeghi
  10.30495/jsm.2021.1943167.1553
• Open Access Article
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  3 - Investigating electronic customer relationship management in marketing behaviors with regard to the mediating role of social responsibility in Golestan Gas Company
  Nezareh Kord parviz saeidi Roohalla Samiee Samereh Shojaee
• Open Access Article
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  4 - Determining the Key Indicators affecting Electronic Customer Relationship Management (e-CRM) Using an integration of balanced scorecard and fuzzy screening techniques (Case Study: Companies Covered by Parsian Data-Processors Group)
  Abbas Shahnavazi Mehran Nemati Gonbaghi Seyedeh Faezeh Teymouri Bahman Ghasemi dakdare
• Open Access Article
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  5 - Investigating the Impact of Success Factors on Sustainable Electronic Customer Relationship Management on the Performance of an Insurance Company in the Context of Covid-19 Epidemic
  Mohammad Abbasian Saied Sehhat
  10.30495/msds.2021.1939959.1011
• Open Access Article
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  6 - Modeling e-Customer Relationship Management, Case Study: Banking Systems
  Kamran Yeganegi Maryam Ebrahimi
  10.30495/msds.2022.1949842.1032
• Open Access Article
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  7 - Prioritization of Effective Factors on Electronic Customer Relationship Management in Golestan Gas Company
  Nezareh Kord Parviz Saeidi Roohalla Samiee Samereh Shojaee
  10.30495/msds.2023.1980510.1122
• Open Access Article
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  8 - The Impact of Organizational Culture, Organizational Strategy and Technological Innovation on the Effectiveness of Electronic Customer Relationship Management Systems.
  zeynab soltani nima Jafari navimipour
• Open Access Article
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  9 - The Impact of Trust, Privacy and Service Quality on the Success of e-Customer Relationship Management in Fitness Clubs with Mediating Loyalty
  mohssen mahmodi hamid foroghipoor mohammad nikravan najaf aghaei
• Open Access Article
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  10 - Providing a paradigm model of customer interaction with an emphasis on electronic management of customer relations (a study of banks-affiliated universities)
  Seyed Mohammad  Azimi Kiumars  Aria Seyed Mehdi  Jalali