List of Articles Kano model Open Access Article Abstract Page Full-Text 1 - Comparative Study of Factors Affecting on Customer Satisfaction in Public and private banks (Case Study: Meli and Eghtesad Novin Banks) mehdi badpa Open Access Article Abstract Page Full-Text 2 - Evaluation Customer Satisfaction Level of After Sell Service in Saipa Co. With Use the Kano Model H. Vazifehdust P. Attaolahi Open Access Article Abstract Page Full-Text 3 - The Model for Assessing and Prioritizing Effective Requirements in Marketing and Augment of Tax-payer satisfaction in National Tax Administration of Iran H. Nezakati Alizade, R. Golzar Adabi Open Access Article Abstract Page Full-Text 4 - factors in the development of urban tourism IdentifyEffectiveWith emphasis on Tourists Satisfaction (Case study: nourabad Mamasani) Keramatallah Zayyari Saeid Amanpour Mohammad Reza Amiri Fahlyiani Open Access Article Abstract Page Full-Text 5 - Municipal Performance Evaluation with Emphasis on Satisfaction of Residents with Urban Services Using the Kano Model (Case Study: Municipality of District 1 in Shiraz) Karmat Allah Ziyari Leila Mohammad Kazem Abadi Hamideh Zaimi Mohammad Ali Khanizadeh 10.30495/jest.2021.30615.3899 Open Access Article Abstract Page Full-Text 6 - The Analysis of factors determining the visitor satisfaction- A case study in Qom Hasan Mafi Foroutan mojtaba javdan Open Access Article Abstract Page Full-Text 7 - Kansei Approach Implementation and Customer Satisfaction Model in Order to Improve Product Quality (Case Study: Arghavan Washing Powder) Zahra Esfandiari Taghi Torabi