List of Articles Quality Service Open Access Article Abstract Page Full-Text 1 - Identifying and Ranking the Most Important Criteria Electronic of Quality Services for Internet Banking (Using a Hybrid Model of DEMATEL and ANP) Ali Mollahosseini Hadi Shafiee Reza Eftekhari Gifan Open Access Article Abstract Page Full-Text 2 - Assessment of service quality at public libraries in Hamadan city based on LibQual azameh ansari Seyed Aliakbar Familrouhani Mahmood Moradi Open Access Article Abstract Page Full-Text 3 - The effect of users and non-users’ views on the results of the LibQual tool's scores in Islamic Republic of Iran National Library Fariborz Khosravi ali delaee milan Ali Dalaei Milan Open Access Article Abstract Page Full-Text 4 - Investigating the effect of perceived service quality on customer satisfaction of Hakopian Company mohammad hossein taheri Open Access Article Abstract Page Full-Text 5 - The relationship between organizational citizenship behavior (O.C.B.) and the quality of services provided to students (A case study of Tehran Technical Colleges staff). Reza soltani Nasab روح‏ اله abasi رضا abasi