List of Articles بانک ملی Open Access Article Abstract Page Full-Text 1 - Calculation of efficiency and efficiency of branches of National Bank of West Tehran Niloofar Nikkhah amirgholam abri Open Access Article Abstract Page Full-Text 2 - Electronic Banking and Banks Counter Queue Density (Case study on the criteria of the queues in traditional and electronic banking) Mohsen Mohammadloo Naser Hamidi Babak Hajkarimi Open Access Article Abstract Page Full-Text 3 - Summary The purpose of this study is to investigate the role of fintechs in customer retention mediated by customer satisfaction and is descriptive in nature and method and correlation in terms of relationships between variables. The statistical population included two sections of customers and employees of Bank Melli Iran branches in Tehran and the sample size was estimated 384 for customers and 248 for Bank Melli employees using stratified and noman salehi hasan mehrmanesh jalal haghighat monfared mohammad reza kashefy neyshabouri Open Access Article Abstract Page Full-Text 4 - Identifying and validating the components of organizational structure redesign in Bank Melli with vision and missions مسعود وفادار سنجر سلاجقه مسعود پورکیانی سعید صیادی Open Access Article Abstract Page Full-Text 5 - The Pathology of Meli Bank Staff Training System Seyed Enayatolah Momeni Afsaneh Zamani Moghadam parivash jafari