مدلسازی ویژگی‌های شغلی و استرس شغلی با نقش میانجی سرایت هیجانی در بین کادر درمانی زن بیمارستان‌های شهر تبریز در ایام پاندمی کووید-19
نسیم صابری
1
(دانشجوی دکتری مدیریت آموزشی ، واحد تبریز ، دانشگاه آزاد اسلامی، تبریز، ایران)
جهانگیر یاری
2
(استادیار، گروه مدیریت آموزشی ، واحد تبریز دانشگاه آزاد اسلامی، تبریز، ایران (نویسنده مسئول) jahangiryari17@gmail.com)
امیدعلی حسین زاده
3
(استادیار، گروه مدیریت آموزشی ، واحد شبستر ، دانشگاه آزاد اسلامی، شبستر، ایران)
کلید واژه: استرس شغلی, ویژگی‌های شغلی, سرایت هیجانی, کادر درمانی زن,
چکیده مقاله :
این پژوهش با هدف مدلسازی ویژگی‌های شغلی و استرس شغلی با نقش میانجی سرایت هیجانی در بین کادر درمانی زن بیمارستان‌های شهر تبریز در ایام پاندمی کووید-19 انجام گرفت. روش اجرای پژوهش حاضر توصیفی-پیمایشی و طرح پژوهشی همبستگی از نوع مدلسازی معادلات ساختاری بود. جامعه آماری این پژوهش، کلیه کارکنان کادر درمانی زن بیمارستان‌های شهر تبریز در سال 1399-1400 بودند. از بین این کارکنان، 262 نفر از زنان کادر درمانی به صورت هدفمند و به روش نمونه گیری داوطالبانه انتخاب شدند. ابزارهای پژوهش شامل پرسشنامه ویژگی های شغلی (JCHQ)، پرسشنامه سرایت هیجانی (ECQ) و پرسشنامه استرس شغلی (JSQ) بود. از مدلسازی معادلات ساختاری جهت تحلیل داده ها استفاده شد. نتایج نشان داد بین ویژگی های شغلی با سرایت هیجانی (414/0)، سرایت هیجانی با استرس شغلی (307/0-) و ویژگی‌های شغلی با استرس شغلی (146/0-) رابطه معنی داری وجود داشت (01/0>P). همچنین نقش میانجی سرایت هیجانی بین مسیر ویژگی‌های شغلی با استرس شغلی (127/0-) در حد معنی داری قرار داشت (01/0>P). از طرفی پایایی و روایی مدل پژوهشی نیز نشان داد که مدل پژهشی در حد مطلوبی قرار دارد. با توجه به نتایج، دولت باید افزایش سرمایه گذاری در سیستم مراقبت های بهداشتی را برای کاهش استرس شغلی در کادر درمانی که با حجم کاری بالاتری روبرو هستند، در نظر بگیرد.
چکیده انگلیسی :
The aim of this study was to model job characteristics and job stress with the mediating role of emotional contagion among female medical staff in Tabriz hospitals during the Covid-19 pandemic. The method of the present study was descriptive-survey and the correlational research design was structural equation modeling. The statistical population of this study was all female medical staff of Tabriz hospitals in 2021-2022. Among these staff, 262 women medical staff were purposefully selected by voluntary sampling. The research instruments included job characteristics questionnaire (JCHQ), emotional contagion questionnaire (ECQ) and job stress questionnaire (JSQ). Structural equation modeling was used to analyze the data. The results showed that there was a significant relationship between job characteristics with emotional contagion (0.414), emotional contagion with job stress (-0.307) and job characteristics with job stress (-0.146) (P <0.01). Also, the mediating role of emotional contagion between the path of job characteristics and job stress (-0.127) was significant (P <0.01). On the other hand, the reliability and validity of the research model also showed that the research model is at a desirable level. Given the results, the government should consider increasing investment in the health care system to reduce job stress in health care workers who face higher workloads.
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Altamura, M., Iuso, S., D’Andrea, G., D’Urso, F., Piccininni, C., Angelini, E., ... & Bellomo, A. (2019). Maladaptive coping strategies and neuroticism mediate the relationship between 5HTT-LPR polymorphisms and symptoms of anxiety in elite athletes. Clinical Neuropsychiatry, 16(1), 62.
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Dreher, A., Theune, M., Kersting, C., Geiser, F., & Weltermann, B. (2019). Prevalence of burnout among German general practitioners: comparison of physicians working in solo and group practices. PLoS One, 14(2), e0211223.
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Enns, A., Eldridge, G. D., Montgomery, C., & Gonzalez, V. M. (2018). Perceived stress, coping strategies, and emotional intelligence: A cross-sectional study of university students in helping disciplines. Nurse education today, 68, 226-231.
Faraji, O., Valiee, S., Moridi, G., Ramazani, A. A., & REZAEI, F. M. (2012). Relationship between job characteristic and job stress in nurses of Kurdistan University of Medical Sciences educational hospitals.
Fredrickson, B. L. (1998). What good are positive emotions?. Review of general psychology, 2(3), 300-319.
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Frijda, N. H. (2010). Impulsive action and motivation. Biological psychology, 84(3), 570-579.
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Hatfield, E. C., Bensman, L., Thornton, P. D., & Rapson, R. L. (2014). New perspectives on emotional contagion: A review of classic and recent research on facial mimicry and contagion. Interpersona, 8(2), 159–179.
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Kassem, H. S., & Sarhan, A. M. (2013). Effect of job characteristics on satisfaction and performance: A test in Egyptian agricultural extension system. African Journal of Agricultural Research, 8(48), 6126-6130.
Kevrekidis, P., Skapinakis, P., Damigos, D., & Mavreas, V. (2008). Adaptation of the Emotional Contagion Scale (ECS) and gender differences within the Greek cultural context. Annals of general psychiatry, 7(1), 1-6.
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Lee, S. A., Jobe, M. C., Mathis, A. A., & Gibbons, J. A. (2020). Incremental validity of coronaphobia: Coronavirus anxiety explains depression, generalized anxiety, and death anxiety. Journal of anxiety disorders, 74, 102268.
Lemos, A. H. D. C., Barbosa, A. D. O., & Monzato, P. P. (2021). Women in home office during the covid-a9 pandemic and the work-family conflict configurations. Revista de administração de empresas, 60, 388-399.
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Park, S. (2017). Motivating raters through work design: Applying the job characteristics model to the performance appraisal context. Cogent Psychology, 4(1), 1287320.
Parker, D. F., & DeCotiis, T. A. (1983). Organizational determinants of job stress. Organizational behavior and human performance, 32(2), 160-177.
Petitta, L., & Naughton, S. (2015). Mapping the association of emotional contagion to leaders, colleagues, and clients: Implications for leadership. Organization Management Journal, 12(3), 178-192.
Petitta, L., Probst, T. M., Ghezzi, V., & Barbaranelli, C. (2019). Cognitive failures in response to emotional contagion: their effects on workplace accidents. Accident Analysis & Prevention, 125, 165-173.
Rhineberger-Dunn, G., & Mack, K. Y. (2020). The Impact of Individual Factors, Job Characteristics, and Organizational Variables on Job Stress and Job Satisfaction Among Community Corrections Staff. Criminal Justice Review, 45(4), 464-483.
Robbins. (2008). Perilaku Organisasi. Jakarta: Salemba Empat.
Rosch P. (1984). The health effects of job stress. Bus Health; 1(6): 5-8.
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Schaufeli, W. B., & Taris, T. W. (2014). A Critical Review of the Job Demands-Resources Model: Implications for Improving Work and Health. In: Bridging Occupational, Organizational and Public Health. Springer, Dordrecht.
Schoenewolf, G. (1990). Emotional contagion: Behavioral induction in individuals and groups. Modern Psychoanalysis, 15(1), 49–61.
Sonnby-Borgström, M., Jönsson, P., & Svensson, O. (2008). Gender differences in facial imitation and verbally reported emotional contagion from spontaneous to emotionally regulated processing levels. Scandinavian Journal of Psychology, 49 (2), 111–122.
Turner, A. N., & Lawrence, P. R. (1965). Industrial jobs and the worker: An investigation of response to task attributes. Boston, Harvard University.
Wang, W., Tang, J., & Wei, F. (2020). Updated understanding of the outbreak of 2019 novel coronavirus (2019‐nCoV) in Wuhan, China. Journal of medical virology, 92(4), 441-447.
Wong, K. K. K. (2019). Mastering partial least squares structural equation modeling (PLS-Sem) with Smartpls in 38 Hours. IUniverse.
Yustina, A. I., & Valerina, T. (2018). Does work-family conflict affect the auditor's performance?: examining the mediating roles of emotional exhaustion and job satisfaction. Gadjah Mada International Journal of Business, 20(1), 89-111.
Yuxiu, P. (2011). Job Characteristics and Job Performance among Professional Nurses in the University Hospitals of People’s Republic of China. CMU.
