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Open Access Article
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Open Access Article
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Open Access Article
272 - Evaluate the development of the city of Kermanshah from the perspective of allocating utilities indices
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Open Access Article
273 - مدل سطح بندی عوامل موثر بر بازاریابی کارآفرینانه با رویکرد نوآوری سبز در سازمانهای خدماتی (مطالعه موردی: سازمان تامین اجتماعی)
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Open Access Article
274 - طراحی مدل بازاریابی سبز در استارتاپ های حوزه خدمات پزشکی
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Open Access Article
275 - بررسی رابطه ابعاد بازاریابی سبز داخلی با کیفیت خدمات در صنعت بانکداری (مطالعه موردی: شعب بانک صادرات استان گیلان)
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Open Access Article
276 - macroeconomic variables, economic sanctions and the price index of the technical and engineering services industry in Iran's capital market; ARDL approach
Arash danialian mahbube delfan -
Open Access Article
277 - Resource Allocation for OFDMA Two-Hope Cooperative Cellular Networks: Considering QoS and Fairness Constraints
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Open Access Article
278 - Investigating the effect of service quality and satisfaction on hotel customers' loyalty in Kurdistan province
seyed mohammad mosavi jad reza shafei maryam sharifi haydar mohammadi -
Open Access Article
279 - Measuring the level of satisfaction with respect to the quality of services provided by the local tourist destination (Case of Study: Mashhad City)
Rostam Saberifar -
Open Access Article
280 - An Analysis of Tourists’ Behavior of Delay in Service Delivery (A Case Study of Parsian Hotel in Kermanshah)
Maryam Beigpour Tanha kamran yeganegi -
Open Access Article
281 - Analyzing the Spatial Inequalities of Urban Services Distribution from the Spatial Justice Perspective Case study: Qarchak city
ali abdi bizhan rahmani shohreh taj -
Open Access Article
282 - Spatial Analysis of the Affecting Factors on Urban Services Distribution Using Spatial Justice Approach(Case Study: Mako County Areas)
Ali Khadem nejhad Bakhtyar ezatpanah Ali Shamsoddini -
Open Access Article
283 - Providing a Model for Measuring Tourist Satisfaction with the Services of Local Food Restaurants (A Case Study of Local Food Restaurants in Tehran)
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Open Access Article
284 - Investigating Factors for Improving the Quality of Catering Services with an Emphasis on Menu Engineering: Food Tourism (Yazd Hotels and Restaurants) in Focus
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Open Access Article
285 - The relationship between the store image and service quality perceived value and the customers purchase intention
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Open Access Article
286 - The role of service quality and perceived value on repurchase intention and customer satisfaction in Internet businesses
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Open Access Article
287 - Factors Affecting Customer Loyalty: Study on the Role of Customer Relationship Management Quality as mediation and Brand image as moderator
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Open Access Article
288 - The effect of digital advertising strategy on attitude and intention to purchase financial products and services
MAYA mojarradardakani -
Open Access Article
289 - Investigating the effect of customer relationship management on customer retention based on the mediating role of service quality (case study: Torb company)
Kamran Yeganegi Zahra Neshati Maryam Ebrahimi -
Open Access Article
290 - Investigating the status of international marketing of Iran's virtual service start-ups using a self-made model
mostafa rasoul roveisi همایون یوسفی ادریس محمودی -
Open Access Article
291 - Analyzing the relationship between corporate social responsibility and Corporate image and with the mediating role of the Service quality insurance Dana Corporate
Ebrahim khademi Vahid Mirzaei Bagher Rostami iman modaberi -
Open Access Article
292 - Design and validation of the conceptual model of the quality of digital library services in the National Archives and Library of Iran
fattaneh Torkashvand safiyeh tahmasebi limooni Aliasghar Razavi -
Open Access Article
293 - Typology of factors affecting the satisfaction of urban and civil services of the municipality of Tehran's 15th district to the people of Ghiamdasht
Noorooz Hashemzehi Somaieh Hashemzehi Samaneh Hashemzehi -
Open Access Article
294 - .
سعیده گروسی محمد حسن شمس الدینی مطلق -
Open Access Article
295 - بررسی و ارزیابی عوامل موثر بر بهبود توسعه خدمات گردشگری در شهر شیراز
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Open Access Article
296 - ارائه مدل توسعه و توانمندسازی منابع انسانی با رویکرد خدمترسانی در راستای توسعه منطقه ایی (موردمطالعه: دانشگاه علوم پزشکی و خدمات بهداشتی و درمانی استان ایلام)
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Open Access Article
297 - تحلیلی بر رضایتمندی مسافران از خدماترسانی سامانه اتوبوسهای تندرو(BRT) منطقه 3 کلانشهر تهران با رویکرد حمل و نقل پایدار شهری
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Open Access Article
298 - بررسی تأثیر کیفیت خدمات بر رضایتمندی مسافران در صنعت حمل و نقل هوایی
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Open Access Article
299 - بررسی وتحلیل نقش خدمات شهری هوشمند در بهبودکیفیت زندگی (مطالعه موردی شهرسمنان)
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Open Access Article
300 - توسعه اجتماعی روستاهای دهستان فیروز بهرام با تأکید بر شاخص فناوری اطلاعات و ارتباطات (ICT)
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Open Access Article
301 - ارزیابی پراکنش جمعیت و توزیع خدمات در نواحی شهری با رویکرد توسعه پایدار و عدالت اجتماعی با استفاده از مدلهایVIKOR و TOPSIS، (مطالعه موردی شهر زنجان)
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Open Access Article
302 - تحلیل پراکنش فضایی کاربریهای خدمات عمومی شهری با استفاده از روش شاخص ویلیامسون (مطالعه موردی: کلانشهر تبریز)
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Open Access Article
303 - تحلیل بار ترافیکی و حجم سفر در جانمایی مراکز خدمات شهری (مطالعه موردی: بازار هفتگی شهر گرگان)
مهدی پزشکی محمدرضا ولی اللهی مجتبی حسین نژاد نصرت برزگر زینالعابدین کرمی -
Open Access Article
304 - تأثیر کیفیت خدمات بر رضایت مشتریان در صنعت بانکداری (مطالعه موردی : شعب بانک ملی شهر تبریز)
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Open Access Article
305 - بررسی رابطه نظام جبران خدمات و بهرهوری نیروی انسانی (مطالعه موردی : کارکنان ستادی سازمان اوقاف و امور خیریه)
مریم افضل خانی ساریه میرزازاده -
Open Access Article
306 - The impact of corporate reputation and service quality on customer loyalty
صدیقه طوطیان شهرزاد طیاران امید درویش زاده -
Open Access Article
307 - Examining the impact of social responsibilities of the bank on employee performance and customer satisfaction and loyalty
علی حمیدی زاده رسول ثانوی فرد مهسا اسدالله -
Open Access Article
308 - تاثیر انتظارات مشتریان در استفاده (نهایی) واقعی از اینترنت بانک
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Open Access Article
309 - طراحی و تبیین مدلی جهت بسترسازی برای بروز خلّاقیت در مؤسسات خدمات فنّی مهندسی کشور (مطالعۀ مورد: مؤسسات پژوهش محور)
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Open Access Article
310 - بررسی اثرات معنویت محیط کار بر رفتارهای شهروندی سازمانی و ارتباط آن با کیفیت خدمات در بیمارستان امام خمینی
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Open Access Article
311 - سنجش کیفیت خدمات در هلدینگ صنایع تجهیزات نفت
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Open Access Article
312 - ارزیابی کیفیت خدمات شهرداری از دید کارکنان بر اساس مدل SERVQUAL (مطالعه موردی : شهرداری شهرستان بوکان)
عادل صلواتی حبیب اله سالار زهی لقمان ابراهیمی -
Open Access Article
313 - .
محمد اخگری manoochehr daneshpajuhan -
Open Access Article
314 - Assessment of Satisfaction of Residents of Tehran's Sirous neighborhood from Municipal Services
Shahram Parsa Ahmad Pourahmad Mahsa Haji Ismail Jafari -
Open Access Article
315 - On the Evaluation of the Level and Capitation of Service Uses at the Scale of Urban Neighborhoods (Case Study: New and Old Neighborhoods of Rasht City)
A. saffari raad M. shams A. malek hoseini -
Open Access Article
316 - Measuring the Difference between Satisfaction with Quality of Urban Services and Urban Distribution in Ahvaz City
saeid amanpour -
Open Access Article
317 - Using Hybrid Approach in Order to Distribution Service Investigation at the Urban Old Textures (Case Study: Twelve Neighborhoods in Old Texture of Minab)
Ahmad Pourahmad Mohammad Ebrahimi Mahmoud Arvin -
Open Access Article
318 - Ranking of Indicators Effective on the Locating Industrial Estate with TOPSIST-VIKOR Techniques (Case Study: Qazvin Province)
Parvaneh Gholipoor Seyed Habib Rahmati Mohammad Mehdi Mozaffari -
Open Access Article
319 - Measurement of Ilam Province Cities Development Level by Using of Multi Criteria Decision Models
Ahmad Pour Ahmad Hosein Hataminejad Alireza Mohammadi Elahe Pishgar -
Open Access Article
320 - spacial distribution of urban services (case study:Kermanshah city)
moslem rostami jafar shaeli -
Open Access Article
321 - Rural service development planning of geography view (Case: study TOLAM district SOMESARA Township)
Seyede khadijeh rezatabe azgomi nasrollah molei hashjin -
Open Access Article
322 - Priority Setting to Influential Factors in the Hotel Management Industry Marketing with Emphasis on AHP Method (A Case Study: Guilan Province)
ali gholipour -
Open Access Article
323 - A Model for quality of service, satisfaction and job performance of teachers participating in extracurricular sports education courses
Hamed Hossi poor Ali Mohammad Amirtash -
Open Access Article
324 - Identifying factors and measuring the level of people's satisfaction with the performance of Ghiamdasht Municipality
nowruz hashemzehi somayeh hashemzehi nazanin malakiyan lela niromand keyvan mikaili agah -
Open Access Article
325 - Studying the Effects of Selected Social and Organinzational Factors on Employees’ Alienation (case of study: Agricultural Jehad Organinzation of the city of Esfahan)
منصور حقیقتیان سیدهاشم هاشمی نژاد -
Open Access Article
326 - The Role of Tourism Attractions of the Province Road Seasonings on Tourism Development
بهار بیشمی مهدی سقایی مریم آرامی -
Open Access Article
327 - The Study of the Relationship between the Quality of Social Services on Eigenvalue of Brand Name from the Perspective of the Consumer Society in Shirvan Hotel Industry
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Open Access Article
328 - شناسایی استراتژیهای مناسب برای بهبود و توسعه نظام ترویج کشاورزی خصوصی: مورد مطالعه استان مازندران، ایران
امیر احمدپور فاطمه ابوالقاسمی هادی مؤمنی هلالی -
Open Access Article
329 - ارزیابی دانشجویان از کیفیت خدمات تحصیلی در دانشگاه یاسوج: کاربرد مدل سروکوال
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Open Access Article
330 - طراحی مدل بازاریابی کارآفرینانه در صنایع خدماتی و تبدیلی
مسعود تقی زاده نرگس دل افروز علی قلی پور سلیمانی وحید حقیقت دوستی سیار -
Open Access Article
331 - Confirmatory Factor Analysis of Public Service Motivation Model in Higher Education Sector
Mohammad Reza Lotfollah Hamedani Ahmad Vedadi Kaveh Teymournejad -
Open Access Article
332 - The Impact of Organizational Cynicism on Quality of Service Provision with Mediating Role of Job Satisfaction and Moderating Role of Organizational Identity
mostafa alirezaei ameneh malmir hamideh abbasi -
Open Access Article
333 - Designing of the Human Resource Model of the country's banking system in1404
Alireza Sohrabi hassan givarian gholamreza memarzadeh tehran -
Open Access Article
334 - Designing a model for the alignment of human resource subsystems with the compensation system
sajjad ahadzadeh karamalah daneshfard gholamreza memarzadeh -
Open Access Article
335 - Analysis and Prioritization of Service Quality of 5-Star Hotels in Kish Island (Case Study of the Project for 2022)
Amir Mohsen Madani Leila Bagheri Nizamabad, Javad Jamali -
Open Access Article
336 - Investigating the Impact of Organizational Strategy on Life Insurance Demand (Case Study: Bushehr Insurance Companies)
Esmaeil Kamalirad Seyedeh Rahil Hashemi -
Open Access Article
337 - Evaluate the Quality of E-Learning Services and its Impact on Service Recipients (Case Study: University of Sistan and Baluchestan)
Sofia Hajpoor Faeze Mirshekari MohebAli Rahdar -
Open Access Article
338 - The Role of Service Revival in the Influence of Ethical Marketing on Attitudinal Loyalty
Mohammad Javad Barati Mohammad Hadi Asgari -
Open Access Article
339 - Providing a Process Model for Creating the Service Value of Academic Libraries through Knowledge Sharing Behavior
Zahra Faraji Atefeh Zarei Fariborz Doroudi -
Open Access Article
340 - Evaluating Users' Views On The Quality Of Hosseinieh Ershad Public Library Services In Order To Implement Platform Thinking
Mehrnaz Khorasanchi Tayebeh Shahmirzadi -
Open Access Article
341 - Meta Synthesis of librarians' information and communication skills to improve public library services (Case study: Khuzestan province)
morad dastaran Zohreh Mirhoseini Fereshteh Sepeher -
Open Access Article
342 - The Relationship Between Librarians' Knowledge-Management Skills And Service Innovation (Case Study: Public Libraries Of Semnan Province)
Somaieh Kalteh Arabi Tahereh -
Open Access Article
343 - Survey of infrastructure of information services in Hamedan high school libraries
Fariba Ajhdeh Fereshte Sepehr -
Open Access Article
344 - Quality assessment of the public libraries services of Ramsar and Tonekabon by using LibQual from the viewpoint of users
Samaneh Ahmad Moazam mohammad hasanzadeh Sudabeh Shapouri -
Open Access Article
345 - Assessment of service quality at public libraries in Hamadan city based on LibQual
azameh ansari Seyed Aliakbar Familrouhani Mahmood Moradi -
Open Access Article
346 - Comparison of the viewpoints of the users and the librarians of Tehran public libraries attached to the foundation of public libraries about the quality of the services
Shokouh Tafreshi Minou Molavi -
Open Access Article
347 - Evaluating the quality level of services provided by the Regional Information Center for Science and Technology (RICeST) using the Six Sigma methodology.
Ali Bairanvand Mohamad Ebrahim Samiei Sareh Rahmanian -
Open Access Article
348 - Analysis of macro processes of supply chain management of Persian books in libraries of Tehran University of Medical Sciences and Health Services
Nadjla Hariri Mina Esmaeili Golsefid -
Open Access Article
349 - The effect of users and non-users’ views on the results of the LibQual tool's scores in Islamic Republic of Iran National Library
Fariborz Khosravi ali delaee milan Ali Dalaei Milan -
Open Access Article
350 - A study on the usage of electronic journals, databases and Alert services by faculty members of Shahid Beheshti University of Medical Sciences
nadjla hariri Farzaneh Fazli -
Open Access Article
351 - Studying the quality of services in libraries of Kermanshah Medical Sciences University using LibQual Model
saeed ghaffari -
Open Access Article
352 - Evaluating of the structure of Federated Searching Systems for presentation a national model
Shahla Sajadi Mozafar Cheshmeh Sohrabi -
Open Access Article
353 - Assessment of service quality of Astan-e Quds Razavi's libraries based on ServQual
Faramarz Soheili elham yari Aliakbar Familrohani -
Open Access Article
354 - Study of Library User Expectations and Satisfactory Using LibQUAL (Case Study: Islamic Azad University – Marvdasht Branch)
PEGAH TAJER -
Open Access Article
355 - A survey of students’ familiarity and use of online databases in Babol University of Medical Sciences
fatemeh mohajeri mahbobeh Alijanpour Kasgari -
Open Access Article
356 - Quality assessment of services offered by central library of Shahid Beheshti University of Medical Sciences by using Libqual model: from users` point of view
Hamid Moghaddasi Saeideh Valizadeh Haghi -
Open Access Article
357 - Presentation and test of service quality model for restaurant management in Islamic society
Abolghasem Ahmadi Azam Rahimi Nik Mandan Momeni -
Open Access Article
358 - A structural model of the mediating role of perceived value in the relationship between electronic trust and electronic service quality with customers' repurchase intention (case study: Bank Mellat)
Hamidreza Nemati Seyedhadi seyedfazli -
Open Access Article
359 - Evaluation of resistant businesses in the direction of service industry development
Hoda Zeynali seyad mahmoud hashemi, Mirza Hassan hosseini Sina Nematizadeh -
Open Access Article
360 - سنجش اثرگذاری رفتار حمایتی مدیران بر بهبود رفتار کارآفرینانه کارکنان با میانجیگری مشارکت کاری کارکنان در دانشگاه علوم پزشکی و خدمات بهداشتی درمانی شیراز
Mehrzad Safarazi Vahid Gholipour کیهانه رضائی -
Open Access Article
361 - -
حمیدرضا نعمتی سید هادی سید فضلی -
Open Access Article
362 - ارائه مدلی کیفی ارزیابی تاثیراثربخشی دورههای مجازی آموزشهای ضمن خدمت بر رفتار کارکنان در بانک تجارت
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Open Access Article
363 - تأثیر مسیر شغلی کارکنان منابع انسانی بر چابکی سازمانهای خدماتی (مورد مطالعه: کارکنان بانک ایران زمین)
تهمینه فرهادی مجید رمضان -
Open Access Article
364 - Quantitative assessment of spatial justice of urban services in Islamic cities through spatial analysis (case study: Sabzevar)
Hadi Rezaei Rad Seyedeh Zahra Akbarian -
Open Access Article
365 - ارتباط کیفیت خدمات ورزشی با تمایل به ادامه همکاری در داوطلبین جمعیت هلال احمر (مورد مطالعه استان گلستان)
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Open Access Article
366 - Impact of service access and perception of service quality on perceived value, satisfaction and loyalty in sports centers
رضا نیک بخش naser nazari -
Open Access Article
367 - مدل ساختاری ارتباط بین کیفیت خدمات الکترونیکی وب سایت های ورزشی و رضایتمندی الکترونیکی هواداران فوتبال باشگاه های ذوب آهن و سپاهان اصفهان با وفاداری الکترونیکی
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Open Access Article
368 - Measuring and Priorities of service Quality with ServQual and AHP in Iran Khodro,s Training center
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Open Access Article
369 - A Study of Effective Factors in the Insured’s Satisfaction of life Insurance with the Use of SERVQUAL Model (A Case Study: Novin Insurance Company)
Ali Dehghani Ebrahim Abbasi A. Haji Baqer Zanjani -
Open Access Article
370 - The Effect of Service Quality Dimensions on Hedonic and Utilitarian Attitude and Brand Preference (Case Study: Fast Food Restaurant Industry)
Javad Rafati Mansooreh Valijani Reza Aghamoosa -
Open Access Article
371 - The Effect of Total Quality Management(TQM)on performance:the Mediation of Market Orientation
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Open Access Article
372 - قراردادهای خدمات سرمایه گذاری در صنعت نفت
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Open Access Article
373 - انحلال قراردادهای الکترونیکی از طریق عدم تنفیذ
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Open Access Article
374 - the effects of changes in macroeconomic variables on the determination of salaries and wages in Iran
Nazi Mohammadzadeh Asl Nazser Khani -
Open Access Article
375 - تحلیل اثرات آزادسازی تجارت خدمات مالی بر بهرهوری کل عوامل: مطالعه موردی کشورهای منتخب در حال توسعه
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Open Access Article
376 - A comparison of public and private investment growth performance of economic sectors: A Case Study of Iran
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Open Access Article
377 - چگونگی تاثیر گسترش فناوریهای مالی بر بهبود عملکرد خدمات مالی
حیدر مغنی وحید ناصحی فر تهمینه ناطق -
Open Access Article
378 - Investigating the Asymmetric Effects of Changes in Liquidity on Value Added of Services in Iran’s Economy
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Open Access Article
379 - Identification of the damages and strategies required for the life cycle management model for the development of banking services (Case Study: Parsian Bank)
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Open Access Article
380 - تحلیلی بر پراکنش جمعیت و توزیع خدمات درمحلات شهری میبد از منظر توسعه پایدار
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Open Access Article
381 - An Interpretive Structural Modeling of Public Service Motivation in Higher Education Sector
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Open Access Article
382 - Explaining and Prioritizing Effective Advertising Factors Using Fuzzy Hierarchy (FAHP)
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Open Access Article
383 - Evaluating the resistance business model in order to develop service industries
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Open Access Article
384 - Investigating the effect of emotional labor on employees' brand image of the organization considering the intermediate variables of organizational commitment and service quality (Case study: BMI)
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Open Access Article
385 - The Effect’s orientation of social entrepreneurship on social innovation
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Open Access Article
386 - Investigating the effective factors on improving the absorption of private sector financial resources
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Open Access Article
387 - Investigating the Consequences of Implementing a Centralized Registration System for Social Security Organization Insurers (Case Study: Social Security Administration West General Office)
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Open Access Article
388 - Designing and Explaining a Business Process Management (BPM) Model with a Performance Improvement Approach in Service-Based Companies: A Mixed Research
mahin dolati Mirzahasan Hosseini Hossein Vazifehdoost Jamshid Edalatian- Shahriari -
Open Access Article
389 - The Effect of Ethical Marketing on Brand Credit: Mediating a Service Recovery Strategy
Behrooz Eskandarpoor Babak Heydari Iraqi somayeh saebnia -
Open Access Article
390 - Interpretive structural computational model (ISM) for identifying and classifying internal marketing management indicators
Mohammadreza Dorrani Farshid Namamian -
Open Access Article
391 - Investigating relationship between CRM customer relationship and the quality of services provided in the bank with the mediating role of the citizen's citizenship behavior
javid rakhshani zohreh madani somayeh saebnia -
Open Access Article
392 - Presenting a quantitative model for evaluating the effectiveness of virtual courses of in-service training for employees with an entrepreneurial marketing approach (Study case: Tejarat Bank)
ahad Dehghanzadeh Mojtaba Moazzami Esfandiar Doshman Ziari esmaeil kavosi -
Open Access Article
393 - Explain a Service Quality Model with Emphasizing on Customer Satisfaction in the Restaurant Industry with Grounded Theory Approach
Abolghasem Ahmadi Azam Rahimi nik Mandan Momeni -
Open Access Article
394 - Investigating the effect of service marketing mix on brand value of Saderat Bank of Tehran province (case study of North Tehran region)
sasan issazadeh nesheli mohamad reza rostami -
Open Access Article
395 - بررسی رابطه بین کیفیت خدمات بانکداری الکترونیکی با رضایتمندی، علایق رفتاری و استنباط مشتریان از خدمات الکترونیکی بانک ملّی (مورد مطالعه:بانک ملّی، شعب شرق تهران)
جلال حقیقت منفرد مرضیه شعبانی بهمند -
Open Access Article
396 - بررسی و رتبه بندی عوامل مؤثر بر رضایتمندی مشتریان بانک شهر از ارائه خدمات و رابطه آن با وفاداری به برند (مورد مطالعه: شعب بانک شهر در تهران)
قاسمعلی بازایی ندا رضائیان -
Open Access Article
397 - شناسایی و اولویتبندی عوامل اثربخشی تارنمای شرکتهای خدمات بازاریابی
حمیدرضا سعیدنیا حسین نزاکتی رامین اشعری -
Open Access Article
398 - شناسایی و بررسی عوامل موثر بر رضایت مشتریان از خدمات صنعت بانکداری با استفاده از مدل سروکوال (مطالعه موردی شعب موسسه اعتباری توسعه)
سید کامران نوربخش نفیسه رستمی -
Open Access Article
399 - بررسی عوامل مؤثر بر تعویض برند در مشتریان بانکها
نادر غریب نواز غلامرضا زمردیان محمد انصاری -
Open Access Article
400 - طراحی مدل ارزیابی ارزش دریافت شده از دیدگاه مشتری
الهام فریدچهر -
Open Access Article
401 - بررسی تأثیر آمادگی الکترونیکی بانک های دولتی بر کیفیت خدمات آنها از نظر مشتریان (مورد مطالعه: استان بوشهر)
ابراهیم رجبپور عبداله توکلی -
Open Access Article
402 - بررسی عوامل موثر بر وفاداری مشتریان خدمات الکترونیکی بیمه (مورد مطالعه: بیمه سرمد)
فرزانه عشاقی محمد ذاکری -
Open Access Article
403 - طراحی مدل اثرات برونسپاری موفق بر کیفیت خدمات مشتریان (مورد مطالعه: دانشجویان دانشگاههای تهران)
یاسر سبحانی فرد مهدی محمدی -
Open Access Article
404 - رابطه مشارکت بینبخشی با رضایت مشتریان (دانشجویان) در دانشگاه علوم تحقیقات تهران
محسن فتحی نصرت اله شادنوش احسانه نژادمحمد -
Open Access Article
405 - الگویی ساختاری برای تبلیغات شفاهی (دهان به دهان)مشتریان بر اساس مزایای ارتباطات و عوامل کیفی خدمات (مورد مطالعه:خطوط هوایی در شهر ایلام)
الهام کریمی صادق فیض الهی حسینعلی حیدری -
Open Access Article
406 - الگویی برای ارزیابی کیفیت خدمات ارایه شده به مشتریان
وحیدرضا میرابی ادوارد زادوریان -
Open Access Article
407 - بررسی علل عدمموفقیت و افول دفاتر خدمات مسافرتی در تهران
حیدر امیران شیوا موذن -
Open Access Article
408 - خلاقیت مدیران بازرگانی و میزان فروش سازمان
وحیدرضا میرابی علی کبیر -
Open Access Article
409 - بررسی تاثیر ابعاد کیفیت خدمات الکترونیک بر رقابت پذیری بانک ها (مطالعه موردی: بانک های اقتصاد نوین،پاسارگاد،تجارت و ملت)
سیده فائزه طباطبایی جعفری ناصر یزدانی مصطفی قاضی زاده -
Open Access Article
410 - ارزیابی کیفیت خدمات بانکداری الکترونیک با استفاده از ترکیب روشهای فرآیند سلسله مراتبی دلفی فازی (F.D.AHP) و تاپسیس فازی (F.TOPSIS) مطالعه موردی: شعب پست بانک شهر تهران
محسن قشلاقی -
Open Access Article
411 - بررسی تأثیر کیفیت خدمات بر تصویر برند با نقش میانجی بازاریابی رابطه ای، ارزش ادراک شده برند و وفاداری به برند (مورد مطالعه ای: شرکت های ارائه دهنده خدمات اینترنتی و ارتباطی شهر خرم آباد)
نجم الدین موسوی راضیه فعلی محمد بوعذار -
Open Access Article
412 - چرخش اجباری مؤسسات حسابرسی و محدودیت در ارائه سایر خدمات حسابرسی: هزینهها و منافع
زهره اباذری فرزانه نصیرزاده -
Open Access Article
413 - تأثیر کنترل خانوادگی و سرمایه گذاران نهادی بر جبران خدمات مدیرعامل
فرزانه حیدر پور اعظم صحت بر مچه -
Open Access Article
414 - تأثیر کاربرد مدل سایمونیک در برآورد چسبندگی حقالزحمههای حسابرسی
reza jameeyi مولود خانقلی -
Open Access Article
415 - Designing a digital marketing model in the field of capital market : A qualitative study Case study: Brokerage companies
Mostafa Hoseinzadeh shadan vahabzadeh Monshi Hamed Abasi nami HOrmoz Mehrani Abolfazl Shahrabadi -
Open Access Article
416 - Designing a Credit Risk Management Model in the Network of after-sales service companies Using Financial Components of After-Sales Services and Metaheuristic Algorithms (Case study: Saipa's after-sales service company(Saipa Yadak))
Hamid reza Radmannejad Mohammad Ebrahim Mohammad Pourzarandi Mehrzad Minouei -
Open Access Article
417 - شناسایی و الویت بندی عوامل موثر بر کیفیت خدمات الکترونیکی در بازار سهام با استفاده از روش تاپسیس فازی
وحیدرضا میرابی میرفیض فلاح شمس ندا کوشان نیما سعیدی -
Open Access Article
418 - Presenting the Quality Model of Educational Services in the Virtual Instruction System of Islamic Azad University of Bushehr Province
Farideh Sadeghzadeh mojtaba moazzami Amineh Ahmadi Hoseinali Jahed -
Open Access Article
419 - Investigating the role of Social Responsibility, Service Quality, and Corporate Identity of Organizations and Customers on Customer Satisfaction and Loyalty (Case Study: Pasargad Bank)
abdillah naami seyedeh shima eftekhari sinjani Aliakbar Shahri Mejarshin -
Open Access Article
420 - The Effects of Environmental Factors on Green Marketing Performance (Case Study: Shirin Asal Company)
reza rostamzadeh asghar alimohammadi siyaban -
Open Access Article
421 - The Effect of Brand Evidence, Brand Attitude, Brand Hearsay on Brand Loyalty. Case Study (Leather Companies in the City of Tabriz)
Anisa Arya -
Open Access Article
422 - Investigating the effect of perceived service quality on customer satisfaction of Hakopian Company
mohammad hossein taheri -
Open Access Article
423 - Development of professional ethics in public organizations with a capacity building approach
Amir Masoud Natanzi karamolah danesh fard gholamreza memarzadeh tehran , Nazanin Pilevari -
Open Access Article
424 - Explanation the implementation barriers of JiT system using ISM approach and path analysis (Case Study: Gas Industry)
mehdi ajali ezatolah asgharizadeh -
Open Access Article
425 - Investigating the Effect of Perceived Service Quality on Customer Loyalty Mediated by Customer Satisfaction and Corporate Image with Regard to the Role of Moderating the switching costs (Case Study: Sina Bank Branches in Mashhad)
Ahmad Tavakoli azar kafashpour Hossein Nikoo -
Open Access Article
426 - تعیین پایایی، روایی و ساختار عاملی پرسشنامه کیفیت خدمات باشگاههای بدنسازی و ایروبیک از دیدگاه مشتریان
احمد محمودی حسین عبدالملکی آرزو خنجری -
Open Access Article
427 - نقش پیش بینی کننده رضایت از خدمات در افزایش حضور مجدد هواداران تیم فوتبال
تهمینه ریاضی پریوش نوربخش حسین سپاسی -
Open Access Article
428 - نقش تعدیلگر رضایتمندی در ارتباط بین کیفیت خدمات فوقبرنامههای ورزشی و نیات رفتاری دانشجویان دانشگاه آزاد اسلامی
شایسته حسام فر علی زارعی محمد علی اصلانخانی زینت نیک آئین -
Open Access Article
429 - رابطه کیفیت خدمات گردشگری با نیات رفتاری گردشگران ورزشی
مهدی بابایی الهام سعیدی -
Open Access Article
430 - The role of sports stadium service quality in the environmental comfort and satisfaction of football spectators in the northwest of the country
Heydar Jafari حسین میکائیلی Vida Ashkani -
Open Access Article
431 - The Impact of Trust, Privacy and Service Quality on the Success of e-Customer Relationship Management in Fitness Clubs with Mediating Loyalty
mohssen mahmodi hamid foroghipoor mohammad nikravan najaf aghaei -
Open Access Article
432 - کیفیت خدمات گردشگری و نیات رفتاری گردشگران ورزشی
مهدی بابایی الهام سعیدی -
Open Access Article
433 - Designing a Model of Success and Failure Factor of Lean Services Modeling Based on Data Base Approach
zahed mohammadi mojgan khodamoradpor mozafar yektayar samira aliabadi -
Open Access Article
434 - Designing a Model of Success and Failure Factors of Pure Services in Sports Organizations in the West of the Country
zahed mohammadi mojgan khodamoradpor mozafar yektayar samira aliabadi -
Open Access Article
435 - Tourism policy and its international position With regard emphasis on service recovery in Mashhad City
suroush Amiri زهرا رجائی -
Open Access Article
436 - Application of Alternative Dispute Resolution (ADR) in International Economic Law
morteza karkhaneh Mohammadreza hosseini Mohammadali Solhchi haybatallah najandimanesh -
Open Access Article
437 - Designing a desirable model of organizational citizenship behavior based on the employee service compensation system
majid jamshidi محمد جلال کمالی سعید صیادی نوید فاتحی راد mahdi Mohammad Bagheri -
Open Access Article
438 - Identifying the factors related to the pattern of relationship between the requirements of strategic planning of human resources and positioning strategies of sports services with thematic analysis method (case study: Kerman city)
mohsen manzaritavakoli علی محمد صفا نیا seyed salahedin naghshbandy, reza nikbakhsh -
Open Access Article
439 - Exploring Dimensions and Components Influencing the Portfolio Management of Sustainable Research and Development Projects in the Healthcare Sector
Maryam Kheradranjbar Abbas Khamseh Javad Iranban -
Open Access Article
440 - Productivity Evaluation and Measurement in Iranian Petroleum Industry Health Organization
Meysam Azimian Mahdi Karbasian Hamed Rahimpour Shahrzad Falahi -
Open Access Article
441 - Application of PCA method in identifying the most important criteria influencing the choice of cultural services in leisure and tourism areas, (Alangdare Forest Park, Golestan Province)
Simin Salimi Dehkordi Ali Reza Mikaeili Tabrizi Sepideh Saeidi -
Open Access Article
442 - Designing and validating a model for the impact of the quality of educational services on student burnout (Case study: Ardabil universities)
Solmaz Vadoodi Saeid Hamedani Maryam Taghvaei Yazdi -
Open Access Article
443 - Explaining the model of compensation system for municipal employees' organizational services with a combined approach (Study case: Zahedan Municipality)
Aref Noti zehi Mehdi Bagheri Serajojloldin Mohebi -
Open Access Article
444 - The impact of electronic service quality on customer satisfaction Bank Case Study: Mellat Bank branches in East Tehran
Mohammad Reza Sharifie Mohammad Rahim Rasouli Azad -
Open Access Article
445 - An Analysis of E-Service Quality vs. Customer Satisfaction in Melli Bank, Islamic Azad University Branch
Ruhollah Mehdinezhad Javad Ghaed mohammady -
Open Access Article
446 - Impact of training management on employee career path Service organizations
bahareh sadat bayat ghiasi seyed kamran nourbakhsh -
Open Access Article
447 - Modeling service open innovation with the approach of service quality improvement and organizational development in service organizations
Alireza Safarpour Rahman Ghaffari Masoud Ahmadi -
Open Access Article
448 - effect of the quality of after sales services of Kia Motors Automobile Dealers in Tehran using the Servqual Model
ali shafiei mina jamshidi -
Open Access Article
449 - بررسی تاثیر استقرار نظام پیشنهادها بر فرهنگ خلاقیت در سازمان های خدماتی
davood gholamrezaie negar karamzade batool kiyaie -
Open Access Article
450 - The Model of Performance Management in the Service Supply Chain of Private Banks in the Country with the Approach of Systems Dynamics
Farshid Bigdali Mohammad Reza Dalvi Saied Aghasi -
Open Access Article
451 - Identifying Factors Affecting Customer Loyalty of Sports Entertainment Service Companies
Mahdi Zarif Hassan Fahim Hossein Peymanyzad Mohamadreza Esmaelzadeh -
Open Access Article
452 - The concepts and hints arisen from occupations and posts in the poems of the Teimurid era
Ali Kabili maryam mohammadzadeh Reza aghayari zahed -
Open Access Article
453 - The effect of human resource management on service quality with the mediating role of tourism supply chain management in Iran Tourism Development Company
Maryam Rahmaty Behzad Karamikhah -
Open Access Article
454 - Investigating and analysis of the impact of service quality and trust on customer loyalty in e-commerce
Alinaghi Rezaie سامان فروتنی Mohsen Katebi Jahromi علیرضا کاتبی جهرمی -
Open Access Article
455 - Identifying service quality dimensions in the digital platforms ecosystem and the influence on intention to use Based on customer experience
Asieh Nazemi Masoumeh Hoseinzade Shahri -
Open Access Article
456 - Examining the effect of service quality on repeat visits, repurchase intention and word of mouth advertising with regard to the mediating role of customer trust and satisfaction in online shopping of health and cosmetic products (case study: Mahland
fahameh farahbakhsh -
Open Access Article
457 - Designing a Model for Evaluating Quality of Passenger Services of Noor Al Reza Transportation Rail Company
Masoud Barati Hamid Dadbin -
Open Access Article
458 - The Effect of Marketing, Advertising and Information Technology on Customer Attraction Considering the Mediating Role of Business Strategy (Case Study: Razi Insurance in Chaharmahal and Bakhtiari Province)
zahra dashtlaali Ayatollah Mohammadi -
Open Access Article
459 - بررسی تأثیر عملکرد لجستیک سبز و زیرساخت های الکترونیکی بر عملکرد محیطی با نقش میانجیگری عملکرد سازمانی و کیفیت خدمات الکترونیکی(مطالعه موردی: سازمان امور مالیاتی غرب استان تهران)
محمدرضا قربانیان مریم کرمی -
Open Access Article
460 - بررسی تاثیر انضباط شغلی و جبران خدمات بر عملکرد کارکنان با نقش میانجی انگیزه کاری با رویکرد نوآوری شغلی (مورد مطالعه: کارکنان شهرداری منطقه 19 شهر تهران)
هادی ابوالفتحی سیما قوامی لاهیجی -
Open Access Article
461 - Designing a service quality management paradigm model: a foundational data theory approach
seyed esmail Mostafavi قنبر امیرنژاد , Aboutrab Alirezaei -
Open Access Article
462 - Investigating the status of clients' benefit from reference services and its future Case Study: Public Libraries of Arak City
asgar akbari معصومه احمدلو -
Open Access Article
463 - Relationship between the distribution of basic services and demographic indicators with an emphasis on the theory of spatial justice in the county of Khorasan Razavi province
lida alizade hamid shayan -
Open Access Article
464 - Leveling and Development of Rural Settlements Land Based on Human Capacity from the Standpoint of Land use Planning Aspect (Case study: the central sector of Shiraz)
samaneh teymoori Ali Shakoor Amir Gandomkar -
Open Access Article
465 - Analyzing the level of rural satisfaction with the quality of local government services (Case: rural settlements of Rey city)
Naser Shafieisabe Sogand Khaksar -
Open Access Article
466 - Having Ranking Criteria and Utilities Using Models Astvrgs V- PROMETHEE (Case Study: Cities Hamedan Province)
Ali shojaeian abozar moradi -
Open Access Article
467 - The Role of Rural ICT offices in the Social Development of Rural Women Shahreza County
فریبا فرهادی محمد صادق ابراهیمی -
Open Access Article
468 - Study of Effective Factors on Acceptance Level of Advisory Services among Wheat Farmers of Miyaneh City
یاسر فیض آبادی Elnaz Kabiri -
Open Access Article
469 - Comparative analysis of the quality of reconstructed urban services and visage in Bam city
M. Ghadiri S. Shahrbabaki -
Open Access Article
470 - Identification and prioritizing the satisfaction requirements of urban tourists from tourist resorts using the Kano-Servqual model. Case study of three star hotels in Shiraz
ahadollah fatahi sadrolah godarzi zahra amerifard -
Open Access Article
471 - Analysis of Spatial Inequalityin Prosperity of Urban Services Land Uses (Case Study ofSanandaj City)
F. Sasanpoor S. Mostafavi M. Ahmadi -
Open Access Article
472 - Space optimization of fire stations in the field Access and service coverage (case study: Zabol)
Hossein yaghfoori vahid Pasban Essaloo Seyed ali Hosseini -
Open Access Article
473 - Analysis of Spatial Justice in Dealing with Urban Facilities Using Quantitative, Spatial and Moran Correlation Models (Study Area,:Isfahan)
Abolfazl Ghanbari vahid Issazadeh zahra alibeigi beni -
Open Access Article
474 - Satisfaction Analysis of Religious Tourism Service with Emphasis on the Role of Environmental Factors, the Case Study of Shahcheragh Shrine in Shiraz
A. Soltani H.R. Sharif -
Open Access Article
475 - تحلیلی بر پراکنش جمعیت و توزیع خدمات در محلات شهری میبد از منظر توسعه پایدار
ملیحــــــه ذاکریـــــان میرنجـــــف موســـــوی علــی باقــــری کشکـــولی -
Open Access Article
476 - Investigating the Role of Six Sigma Strategy in Improving Quality of Services in Islamic Azad University Libraries from the Viewpoints of Female Librarians
مرضیه Yari Zanganeh زهرا Khodadadi -
Open Access Article
477 - A Comparative Study of the Status of the Quality of Service System in the Islamic Azad University Branches of Fars Province in order to Provide a Model
حسن soltani Sanjar Salajeghe -
Open Access Article
478 - Dimensions and parameters affecting the quality of higher education Service quality by Internal and externalcustomers
Somayeh Bahmei Taraneh Enayati -
Open Access Article
479 - The relationship between organizational citizenship behavior (O.C.B.) and the quality of services provided to students (A case study of Tehran Technical Colleges staff).
Reza soltani Nasab روح‏ اله abasi رضا abasi -
Open Access Article
480 - Reflecting on the quality factors of educational institutes of executive bodies: the results of a mixed research in all educational institutions covered by the force balance.
Ali Ahmadzadeh Hassanreza Zeinabadi Hamidreza Arasteh Hossin Abasian -
Open Access Article
481 - Ranking of the Quality of Academic Services Quality Using the Fuzzy Analytical Hierarchy Process (Case Study:Islamic Azad University Damavand Branch)
Meghdad Haji mohammad ali jahromi Armin Khosh ghalb -
Open Access Article
482 - Evaluation of Educational Service Quality in Postgraduate Programs at Islamic Azad University, Ardabil Branch, on the basis of SERVQUAL Model
S. ستاری Y. نامور A. راستگو -
Open Access Article
483 - Design and Construction of a Data Monitor and Recorder to Record the Number of Car Battery Starts by Analyzing the Voltage Signal of Battery Terminal to Enhance Energy Efficiency
Ashkan Kalhor Majid Sanaeepur Maryam Momeni Sina Feyzi Soheil Shaban Ashini -
Open Access Article
484 - Psychological and counseling needs assessment of parents of first year high school students with the aim of preparing an educational and practical package
hojjatallah vatandoust mozhgan mardani rad Mohamad Jafar Javady afsane ghanbary panah -
Open Access Article
485 - Jurisprudence and legal investigation of the criminal liability of Internet service providers
Azadeh Arabzadeh Salameh Abolhasani Seyyed Bassem Mavalizadeh amir alboali -
Open Access Article
486 - Designing the Supply Chain Model of Debt-based Finance Services: Application of Soft Systems Methodology
RamezanAli Salmaninezhad Maryam Daneshvar
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